Malmaison York

Sleep is randomly interrupted by staff

The location of the property is perfect. Bed is comfortable. Showers and water temperature is great! Good size rooms.

The television remote is not working, requested for the battery on the remote but was never provided. The room is too hot as it was summer time when we stayed, temp is set to 19degrees lowest and cannot be changed unless they override their system in which they have not done when we went to the reception and mentioned it. They only provided us with a small fan blowing hot air around the room. The sleep was not comfortable at all. Big hotel and you would expect that they have airconditoned but there wasnt.

Great location, very clean and nice contemporary decor.

Poor lighting and inadequate storage. Also says parking available but in reality there are only a few parking spaces and local parking is very expensive We requested an upgrade but none were available, however it was a late booing so that is fair.

My stay was extremely disappointing from start to finish. The staff appeared very inexperienced and lacked even the most basic customer service skills. One of the biggest frustrations was the parking. The property advertises parking, yet there was no parking available, which caused unnecessary inconvenience and was very misleading. The restaurant was poor, with bland, uninspiring food, and they did not accommodate allergies well at all. As someone with dietary requirements, I found the experience disappointing and not particularly reassuring. The breakfast was also shocking and well below the standard I would expect. The room itself was equally disappointing. The bed was uneven, making it uncomfortable to sleep, the pillows were rock hard, the coffee machine didn’t even have any coffee pods, and there wasn’t any complimentary bottled water in the room. I travel alot and this hotel does not even have the basics. I had the club room too which simply did not even have this! Overall, this was a very poor experience and certainly not one I would recommend. There are significant improvements needed across customer service, facilities, dining, and the overall guest experience.

I’ve emailed my complaint

Perfect location. Lovely room. Great shower.

Parking was not available despite being advertised as having some plus discounted ncp nearby. Nearest was £40 per night!