The Fern Royal Farm Resort Anjar, Series by Marriott

The location was quiet, with great views. The staff was courteous but sometimes felt need some training. Buffet dinner food was not so good. Breakfast buffet was good. A La Carte dinner food was good. No driver accomodation and facilities. .

The property is good and looks beautiful. The location is great connectivity to most places around.

The room could be dust free, and simple logic of changing dental kits on every room service is something the staff should be taught. We had issued with the flush in our toilet but nobody really took care of it after 2-3 complaints. Plus the Reception & Kitchen was not updated about our breakfast included deal and we had to break our heads by showing proofs from booking.com and then coordinating between both the teams!

Food has improved

Room services was very slow , when we asked about milk glass twice

Room sizes and Villa

The staff was rude, especially the lady and the person sitting on the reception. The staff is highly mis managed with no awareness of how to manage guests. It looks like a bunch of illexperienced people managing a good property. The lady at the reception does not know how to speak with guests. Waiters while asking for help saying we cannot do that. And after paying individually every time ordering food with staff taking the photos of it, making sure while checking out no dues is pending from our side. The same lady from reception started calling you have dues to be paid and have not paid any food bill. The staff while taking photos of payment have not shared the photos to the team and the team don't even bother to check. I asked them to check with your team on it she replied and checked you have not paid. Since it was all Google pay I shared the photos of payments. Waiter while dining is requested to buy the popcorn for child, refused to go and told that you go yourself and buy it. the resort stay was pathetic..