Numa Madrid Script

My experience was extremely disappointing. I would not recommend it at all. Initially, I had booked a double room with a double bed. However, a few hours before my booking and arrival at the hotel, I received an email informing me that the room I had reserved and paid for was not available. I was only made aware of this upon reaching the hotel and checking into my room, where I was informed that only a single room was available. I was told that if I was not satisfied, I could cancel without incurring any fees. This was particularly upsetting as I had made my booking a month in advance, especially during Fashion Week when options were limited for same-day bookings. Furthermore, the room was not clean, had a bad smell, and the bed was not properly made. When I expressed my disappointment to the customer service, the agent only offered to cancel without providing a real solution or showing any empathy. Ultimately, we agreed on a discounted price since the room I had originally booked was more expensive than the one provided. However, there was no gesture made in response to my situation, and efforts to rectify the situation were lacking. Even with regards to reimbursement, I have yet to receive the full amount. This experience was truly disappointing. Madrid offers many wonderful places to stay, and Numa Script is definitely not one of them.

We booked what the hotel had been calling a double room, that is, until we arrived, after which they started to refer to it as a tiny room. The reason being; the double room was absolutely tiny and not at all like the pictures on their advertising. However, this was not the main reason why we didn’t stay: the hotel knew ahead of time that the air-conditioning was not working but did not bother to inform us. The temperature in Madrid on our arrival was in the 30s and being in a tiny room without air-conditioning was impossible. Fortunately, Expedia were able to sort us out with an alternative, although the hotel were unable to help, especially as there is no reception desk at the property. Not a good experience.

Advertisement shows air condition in rooms. Aircon clearly don’t work and haven't worked for quite some time. Communicate with Numa to their response “We know we are having issues with the aircond in several rooms”. Maybe tell this to us before we arrive as it averages 28-30 degrees in the room at all times. Rooms fairly clean but condition bathroom was pretty worn.

The stay was good but the communication regarding the check was very poor. I did not get my check in link at all initially. I had to call them up when I reached the hotel and ask for the check in link. I had to wait for 2 hours at the main gate to check in as the link they sent did not work at all.

The property was clean, soaps and lotions were provided, the digital communication worked well, and it is in a good area. They also had a good suggestion for a ride to the airport, which we used. I recognize this is a Pension, but the three-star rating is because the room is very small, and the rates are way overpriced: over $300.00 for a Saturday night. After getting there, I realized that a 4-star hotel, Villa Real, 150 meters from the location, had true 4-star rooms and services for about the same price. We won't use this brand again, due to such small room sizes and overpricing.

Road and building under construction. Very noisy. Very noisy all the time since rooms are not sound proof. You hear doors closing and other travelers using the public kitchen. There is no lobby. Place runs like an overpriced hostel. Great location. Nice bed. Shower way too cramped

Nice location- loved view out our window. Good coffee shop next door.

What I didn't like about the property is that although there is a window in your room, it looked out into another window in the building directly across the way. However, the good part of this is at least this window opened and no noise to mention whatsoever during my stay. You can easily adapt after staying for a day. The accommodation was very clean including the breakfast common area; the breakfast choices and being able to select these ahead of check-in were most appreciated and well-represented along with the special morning postcard was a very nice touch; the hotel cleaning staff was most friendly as well as the property manager and her recently appointed new associate both helped me in opening my room safe just before checkout. Thank you again to both of you for being so helpful with getting this safe open so I could make my next connection on time. Martin :)

A Cheap, safe and well located clean and modern

Comfortable bed with black out shade. Good for a night but not much more. Shower pressure was low. Shower was so small you had to open the door to turn around. Check in was on WhatsApp. Kinda weird. Good location.