GRAVITY JOSUN Seoul Pangyo, Autograph Collection

Used to be v. good then service tanked. This was one of my favorite hotels and one I insisted my staff and colleagues should stay at. Color and new hotel w a good pool and excellent location. However recently they have been so cold in terms of service ~ room there is never anything nice in there ~ no upgrades, filled minibar or little wine and chocolate. Which they used to. Not you can see it for what it is ~ an empty sterile and small room. Breakfast is rushed and rude. And expensive as sin if you don’t have it included. Pool you can only go once per day so forget putting in a short swim before and after work if that’s your thing. It’s just everything got so complicated for the guests all of the sudden. And it’s the only place w a good pool in the area.

주변에 백화점, 편리시설이 완벽했고 거리가 활기차고 안전해서 좋았습니다

청결하고 분위기 좋은 곳입니다. 가족들과 편안하게 숙박하고 인근 현대백화점 쇼핑까지 굿~~

日本語対応出来るスタッフは数名だが、対応が良く滞在中困ることはなかった

First of all, as lifetime platinum Delta members we booked this stay via a Delta promotion, our first and last time for doing that. After checking with Marriott, we were assured that our Marriott status would remain intact with all of our lifetime Platinum benefits. That was confirmed in writing on our Marriott reservation/confirmation. However, the night before our stay, that confirmation info disappeared. After spending at least an hour on the phone with Delta and Marriott, we were once again assured that our member status would be honored, and it was confirmed by Marriott with apologies. When checking in, we were shocked to see that it had once again been removed and the manager refused to honor it! Are you kidding me? We did not have a problem with either of the other two Marriotts booked via this promotion. This hotel was recommended by a prominent business associate and at the risk of offending him, we stayed anyway, knowing this hotel doesn't even have a Marriott members lounge and we wouldn’t be missing out on much. I gave this hotel two stars for the few pros mentioned in this review below. Pro's It is in very close proximity to the transit station, restaurants, and amazing high-end shopping mall with an incredible food court and food store. There is also washing machines and dryers, which is a huge plus when traveling extensively, but you should allow extra time for drying your clothes, like several hours. Con's After just having left a Marriott in Japan, following a 5-night stay, this hotel was a huge let down. But having stayed in countless Marriotts around the world, it would have been a letdown regardless. Every inch of our room's walls was stained or marked. It appeared that urine stains were on the wall in our toilet room. There were multiple black hairs in our coffee service drawer, and I found a dead bug in my bed sheets! Gross! They also charged us for every coffee pod we used in our rom. Crazy. We rectified this by buying more from the Lotte supermarket down the road. As mentioned previously, there is no member lounge in this hotel. Since they denied us our platinum lifetime benefits, we also did not receive a free breakfast, but there are numerous Starbucks in the vicinity, along with restaurants and we determined not to spend one dime in this hotel after the way we were treated. We requested luggage racks twice but never received them, so we had to leave our bags on the floor for 5 days, which was difficult for me after back surgery. We also requested wash cloths twice but never received them. (If they didn't offer them, they should have just said so). I don’t think I’ve ever written a bad review for a Marriott, but this one could not be avoided. We will probably get an online apology after posting this review, but that is of no benefit. I would not recommend this hotel.

루프탑바가 맘에 들어 찾게 된 숙소인데 깔끔하고 좋아요. 샤워실이랑 변기따로있는것 너무 좋구요 침대편하니 좋습니다

We stayed at this hotel during a family wedding event and had such a good experience that we ended up canceling our other reservations to return here for the rest of the trip. We’re already planning to come back next year! The service was excellent throughout our stay—professional, friendly, and attentive, just as expected. We dined at the hotel restaurant a couple of times out of convenience, especially when we were too tired to go out. While the food was decent, it was on the pricey side and not particularly memorable. As a self-proclaimed coffee snob, I was thrilled to find so many amazing cafés within walking distance. The area around the hotel is full of excellent restaurants too—some real gems that we can’t wait to revisit with family next year. My son mentioned that the pool was quite crowded and noisy during the day with lots of young children, so he preferred going later in the evening when it was quieter. I also really appreciated the hotel’s self-service laundry room, which is such a useful amenity during longer stays. However, during our third stay, we noticed that two dryers and one washer were out of order, which made doing laundry a bit tricky. Overall, it was a very comfortable and enjoyable experience. Despite a few minor inconveniences, we felt well taken care of and look forward to staying here again soon.

It’s not a luxury hotel but it has a really nice fitness room, swimming pool(I didn’t use it)