Microtel Inn & Suites by Wyndham Liberty/NE Kansas City Area

So…I booked my reservation on Orbitz but when I got to the hotel they said they didn’t have the reservation and that they had blocked reservations from 3rd party companies (like Orbitz) due to work being done here. But they were very kind to give me a room since I was only staying one night. Thank goodness since I had no way to contact Orbitz or time to find another hotel.

Run! How this establishment has 4.2 stars is absolutely mind blowing to me. They must be bots because this experience was so bad top to bottom. First, the price I booked on hotels.com was not the price they charged me. $30 more for almost $165. Now, maybe that’s hotel.com’s fault. I could have let it go. But, let me say this room wasn’t worth a penny over $70 in my opinion. Second, the staff was… quite rude about this despite the fact they had multiple people with the same issue complaining. Finally made it to the room and the smell was TERRIBLE. Like truly awful. A combination of urine, wet cigarettes, and copious amounts of Febreze. The room was dirty and shown numerous signs of damage. If I had the luxury of leaving and booking a different hotel I would have. Eventually, got up at 2:30am and checked out. I couldn’t get out of there fast enough. Left feeling dirty and exhausted. Let mine be a lesson for you. Don’t do it.

Very clean hotel. Nice rooms for the cost. We have started here many times while I'm Missouri. Wish the breakfast was a little more, but that's okay. For the price this is a great hotel.

Clean property, nice rooms.

Staff was great! Room was comfy.

The hotel was clean and service good. The breakfast area, was small and the breakfast spa

Super nice staff, room, and breakfast!

The hostess was smoking at the front door when we arrived. Then we found out the pool was out of service even though we had used the filter for “swimming pool” on hotels.com. Our 4 year old was sad because we had been telling him we could swim when we arrived. They had some renovations going on so there were wires hanging everywhere and dust all over the floor. The construction mess was mostly cleaned the next morning at least. The breakfast was being closed down early the next morning. Overall the cleanliness of the rooms was perfectly fine, just the other stuff that was really unfortunate.

Staff not friendly, pool out of service, carpeting throughout stained and tattered, unable to raise height of swivel chair in room, no outlet provided for coffeemaker where it was had to move it across the room to brew coffee, coffee available in lobby at checkin at 4:00 was last brewed at around 10 that morning according to the desk staff.

The new management is incredibly hospitable and helpful. The property is clean, safe and comfortable. It is a great value and I highly recommend it.