Baja Club Hotel, La Paz, Baja California Sur, a Member of Design Hotels

Amazing Design

Old towels. Hotel needs mantainance in general.

The hotel is genuinely beautiful. The rooms are spacious, elegant and extremely comfortable, and the whole property is designed with a lot of care and attention to detail. The spa area is lovely, especially the warm hot tub, and the overall atmosphere feels calm and refined. We also really enjoyed the included breakfast, which is served a la carte and can be enjoyed outside in a very pleasant setting. The quality of the food and the relaxed morning experience were a real highlight.

The only real downside is the pool. It stays in the shade for most of the day, which makes it difficult to enjoy sunbathing, and the water was surprisingly cold, so it was not very inviting for swimming.

Baja Club was one of the best hotel experiences I’ve had in a very long time, start to finish. It’s a special place, and you’re lucky if you get to stay here in La Paz. First: the room. It was amazing. The scent alone was incredible! The attention to detail is next-level, and everything felt thoughtfully curated: an incredible shower, a cozy bed, great robes, and genuinely good lighting (which is rare and so appreciated). Next: the property itself is downright gorgeous. The blend of the old hacienda with the newer building in the back is stunning, like something straight out of Architectural Digest. We had so many standout moments here: drinks on the rooftop, decompressing at the quiet pool after beach days, and our absolute favorite, sitting by the chimeneas at night with a fire going and cocktails in hand. Pure magic. We also loved breakfast in the courtyard as it was such a beautiful way to start the day. The staff truly made the experience. We don’t remember our breakfast server’s name (he’s studying to be a detective!), but he was wonderful, always starting our mornings with a smile and great suggestions. Alejandro was also incredibly sweet and full of energy, and Jose was super helpful. The whole team rocked. And finally: Fernando at the front desk. He is truly a rockstar. His service and care made our trip feel seamless, welcoming, and extra special. Baja Club is the kind of hotel you keep thinking about after you leave. Can’t recommend it enough and I can’t wait to go back.

Very beautiful hotel in a great location. However, quite pricey for what you get. The room is beautiful but the bed was too soft and felt old. The bathroom had a slight odor on a daily basis, even after a room change. Staff was friendly but not very helpful. However, great pool and spa l. Central location and very nice on the eyes.

A bit more maintenance would help bring the hotel up to the level you pay for. Also, the coffee and juices can be better.

Location, breakfast

I think the property its a bit neglected. The towels, both in the room and at the pool, were old and damaged. The aspect of the room and everything inside it didnt correspond to what I payed. Overall, it's overpriced for what they offer.

The front desk staff tried to be very helpful within their limited abilities. The property had an upscale feel.

Housekeeping was not helpful and did not do a good job. Our first room didn’t have hot water in the shower and the bathroom outlet didn’t work. The fix was to run an extension cord from the bedroom to the bathroom for the outlet. That hotel is entirely too expensive to be stumbling over extension cords in your room. They also didn’t have washcloths. Housekeeping swore there weren’t any in the hotel but the room they switched us to had them. The drinking water provided in the room wasn’t replenished and two items from the snack bar were added to our tab although we didn’t take them. (Front desk removed them when we questioned the charges. Again, the front desk staff was helpful.)

When I prepared my trip, I read mixed things about this hotel. On one side, there are some positive lines, especially about the design (mainly marketing sites). On the other side I read many negative reviews and they made me a bit worry (a hotel having an average rating below 4 on TripAdvisor is a bad sign…). I still booked but now I deeply regret. The hotel is located in the heart of La Paz and you can walk to many restaurants and you have nice views of the ocean. The design of the hotel is nice. But here the positive side ends. Some of the negative elements: 1. Worst service ever experienced. Especially the front desk staff are completely ignorant and rude. They completely ignore your requests, whenever you ask something the answer is no. And I talk about basic things. And there is consistency with it, as during our whole stay the service was a disaster. 2. No manager available: I asked for a manager as the service was extremely bad. However there was no manager available during my whole stay. I asked them that the manager calls me, also here no response. So completely ignored my request. Customer orientation is below zero. 3. Client orientation zero: on social media they are strong to say „we appreciate your feedback and try to improve…“. In reality they do not care at all - a customer asking for management to call him and no reaction in three days is unacceptable 4. Rooms are rundown and dirty, the housekeeping is doing a bad job, every day we found a lot of dirt in our room. 5. Rooms have absolutely no space for cloth, so do not bring anything with you 6. The shower has almost no water and it takes long to get warm. Unbelievable S Mexico has normally good water pressure, and this hotel is relatively new… 7. Food is very average, the breakfast was very limited and the quality of the products subpar. 8. Concierge not existent. Before arrival they contacted me and asked if I need anything. When I asked them to organize a tour they said they cannot help me… very strange… 9. Etcetc….. (I would need much more time to list all weaknesses) As some previous reviewers wrote: nice design, no substance. Definitely not up to the standards of a 5-star hotel. It’s more like a nice basic motel. PS: if you think I am too negative, please read all the reviews and you find many reviews with similar feedback.