Homewood Suites By Hilton Santa Clarita/Valencia, Ca

Location, room size

Response to service calls took too long.

I would recommend!!!

I was given a ADA room and was told there were no other rooms available to give me, 1 of the AC units wasn’t functioning properly. I used the grill outside, it was extremely dirty and the knobs were not all working.

Nice property everything was ready for our stay. Only thing wrong but not that big an issue was the toilet seat was loose.

No forks in the in-room kitchen. Asked for them three times, never did get them. Toilet paper holder falling off the wall. Toilet seat falling off. Air conditioner in bedroom didn’t work. That got fixed immediately! Breakfast hot food was cold and sparse. Breakfast staff was crabby.

The location

That the designated Handicapped parking stalls were being used by visitors who did not possess a valid handicap place card or the handicap sticker on their license plate therefore making it very impossible for myself who is a disabled person to park my vehicle in the designated area I feel it needs to be more controlled through the people in the front desk. They need to maybe get out and walk to see if the cars is parked in the stall, have their placard visible and or has a sticker on their car

Kitchen

Price was high