MainStay Suites Columbus near Fort Benning

It was close to the base

It has thin walls. You can hear everybody walking up and the halls. The first room I got the air conditioner didn’t work but they did give me a room with a room with a great air conditioner but the floor was dirty

Easy to get too , size of room, clean

Bathroom wasn’t great . Service didn’t clean room and replenish towels even when I asked . That was disappointing

The staff on site was nice. The front counter girl told us if we checked out early the day before we could get a refund for the last night. She said it would take 3-5 days. I waited a week and no refund came through so I called the location. I spoke with Dipa who told me no refund would be issued. I asked for the manager name and she told me Dave. I called back today and spoke with Coty. I asked for Dave - he told me wrong number and hung up. I called back again and asked for the managers name and he told me Dev but said he was not there and there was no way to reach him other than to call back. Eventually he did tell me to call the Choice line which I did and filed a complaint

The staff on site was nice. The front counter girl told us if we checked out early the day before we could get a refund for the last night. She said it would take 3-5 days. I waited a week and no refund came through so I called the location. I spoke with Dipa who told me no refund would be issued. I asked for the manager name and she told me Dave. I called back today and spoke with Coty. I asked for Dave - he told me wrong number and hung up. I called back again and asked for the managers name and he told me Dev but said he was not there and there was no way to reach him other than to call back. Eventually he did tell me to call the Choice line which I did and filed a complaint

Close to the base

Dirty. Roaches in the rooms and hallways. Stepped on dead roaches in the hallway. Staff was rude and short. Tv was horrible quality (even after adjusting color the screen was pink). Cops were there at one point.