The Memphian, a Tribute Portfolio Hotel

This Hotel was beautifully and thoroughly designed. The restaurant Pilgrims was good also I had breakfast and brunch . I enjoyed bother dining experience

The Manager wasn’t available to solve my issue.

It was wonderful

I reserved and paid extra for a king room but was instead placed in a cramped double queen room. Very disappointing, and not what I expected for the price. That alone should have been handled better, and it’s the main reason this review is 4 stars instead of 5. The initial interaction at the front desk was poor and unhelpful, and I’m still disappointed that the manager never reached out as promised. We also found the beds to be hard and not particularly comfortable, which made resting less than ideal. That said, Billy completely turned things around. He went out of his way to apologize for the earlier issues and personally made sure that the other problems I encountered were taken care of quickly. His attitude, professionalism, and genuine effort to improve my stay made a huge difference. The location of the hotel, the cute décor, the rooftop bar, and Billy’s excellent service are the reasons this review is 4 stars instead of 3 or lower! While I remain unhappy about not getting the room I reserved and paid extra for, those positives did make my stay more enjoyable

gorgeous ambiance; courteous staff form front desk to restaurant/bar/rooftop club to housekeeping

A great experience in a beautiful place

oVERALL, A GREAT EXPERIENCE. dECOR/ DESIGN IS SO COOL.COMFORTABLE AND RELAXED-CHIC.STAFF WAS GREAT, WITH SPECIAL RECOGNITION TO JAC DEANE AT FRONT DESK, WHO IMMEDIATELY HELPED WHEN I HAD TO DROP OFF BAGS TO GET TO A Family DINNER. HE CAME UP LATER TO HELP WITH SOME MISSING AMENITIES.H E WAS ALWAYS PLEASANT, RESPECTFUL, helpful AND FRIENDLY. GROOM HIM FOR MANAGEMENT! HE Is A KEEPER! hE'SGOT IT. BILLY WAS ALSO VERY GOOD! FOOD WAS GREAT AT RESTAURANT AND SHOUT OUTS TO ALEXIS FOR HER KINDNESS AND EXCELLENCE IN REMEBERING OUR PREFERENCES. ALSO SHOUT OUT TO FERN AND MADELLINE(sp) for their warm and friendly service FOR OUR MORNING COFFEE AND MY REQUESTS FOR WATER DURING THE DAY.BUT YOU SHOULD TELL PEOPLE WHEN THEY CHECK IN THAT THEY MUST ASK FOR DAILY HOUSEKEEPING FOR LINENS. THIS DISTURBED ME, AS I HAVE TRAVELLED THE WORLD AND A COOL AND CLASSY PLACE SUCH AS THIS SHOULD PROVIDE DAILY LINEN CHANGES. Had i known, i would have requested. iT was by chance that I read your flyer the morning I was to check out. I GREW UP IN MEMPHIS AND THIS IS A GREAT ADDITION. GOOD LOCATION. A GROUP OF FRIENDS STAYED AT HOTEL.

We had an awesome experience, from the moment we arrived: Front desk, Room Cleanest hotel Restaurant up and down Geneva should be General Manager. She has a great sense of what the client needs. She’s very knowledgeable, professional and very responsive.

Very nice and clean property with half a dozen restaurants around it. Geneva others at the front desk were very nice and friendly.

Zarria Henderson was excellent, at the front desk checking. Friendly knowledgeable and energetic. I’ll definitely be coming back!!