Tru by Hilton Troy Detroit

Good breakfast. Unique set up

Great hotel for an overnight stay. Room was clean and hotel was quiet. Easy parking and convenience to restaurants.

The room was pretty clean but the service was horrible. The guy working was oblivious to me standing at the counter needing a blanket. I had to go to the table he was sitting at to get him to pay attention. Then the beds...... Mattresses were from the stone age. Day staff was courteous and amazing

Overall, the staff, building are top notch. Only problem was the faucet handle in the shower keeps falling off. Otherwise I would have given it a 5 star

It was a very nice hotel. Clean, very nice lady at the desk.

The room was quite "sterile" in that it didn't have any amenities ... i.e. Ice bucket, instructions for TV and remote, limited towels/kleenex, etc. Absolutely no "frills" as far as decorations. Was more like a dorm room, waiting for us to decorate. Also, when I tried to use the phone to call down to the desk for information, the phone didn't work!! I went down to the main floor to speak to someone at the desk to find out where I could find an ice bucket, an ice machine, a vending machine, etc. and to report that my phone didn't work. Desk attendant said he would report problem, but that it would not be addressed until the next day. We were there 3 nights, and although I reported the problem every evening, it never did get fixed! There were no vending machines, only a small "Island" around the check-in desk with a few items to buy. A 16-20 oz. bottle of coke cost $5 plus tax! The only ice machine (and buckets) was on the first floor outside the fitness room. (Very inconvenient to us as we were on the 5th floor.) Another item of concern was the house cleaning services. There was a small note on our bathroom mirror stating that room service would only be every other day, but we never saw our room cleaned once, or towels replaced, nothing in the 3 days we were there. Outside of one fella that worked nights at the check-in desk (who was very, very nice - I think he was new - and he tried to help get my phone fixed), there was not a friendly face in the bunch!

Nice, spacious, clean rooms and friendly staff.

The bed was super soft!

The bed was not clean smells like sweat. All bedding lien's and towels are a grey color due to dirt embedded in them. Bathroom has a pink substance in shower. The floor was not clean. The shower soap dispenser has brown color bacteria growth in it. The elevator has black dirt going on. This property used to be really nice maybe new management is the problem. Hilton inspectors need to do a drive by and don’t let management know that they are coming so they can experience what’s really going on at this property. See pictures below.

Fine property. Rooms were not as clean as they could have been.