Amber Lombok Beach Resort

Paradiesischer Ort, immerzu freundliches Personal, sauberes Zimmer und sehr leckeres, asiatisches Frühstück. Wir haben auch den Surftrip gebucht, sowie einen Roller gemietet, alles top funktioniert. Das Personal hat sich jeden Tag erkundigt und uns Tipps für den Tag gegeben. Auch am letzten Tag wurden wir nochmals gefragt, ob alles passt oder ob wir noch was bräuchten, Karim hat sich dafür außerordentlich viel Zeit genommen und sich für unser Feedback (wir hatten nur positives:)) mehrfach bedankt. Weiterer Pluspunkt, wir mussten zwar um 11 aus dem Zimmer, da dieses bereits wieder belegt war, konnten aber weiterhin noch bis zur Abreise den Pool und die Liegen nutzen, während unser Gepäck sicher verwahrt wurde. Insgesamt super individuelle Betreuung ohne Aufdringlichkeit.

The location is beautiful, with stunning scenery. It’s incredibly peaceful, quiet, and the perfect place to relax. What really made our stay better were two members of staff, Adi and Karim. Adi was exceptionally friendly, attentive, and always went out of his way to make guests feel comfortable, especially when issues arose. His positive attitude and genuine care for guests are a real asset to the resort. Karim was also extremely helpful. Whenever we experienced problems with the food or menu availability, he did everything he could to find a solution and assist us. The issues we encountered were clearly due to management and operational shortcomings, not the staff themselves. Both Adi and Karim were professional, caring, and did their best under difficult circumstances. They deserve recognition for their excellent service and are a credit to the resort.

The private pool area in our room was very dirty and clearly hadn’t been cleaned properly. The mattress and pillows were also very uncomfortable, making it difficult to get a good night’s sleep. We constantly had to ask for basic items because there weren’t enough provided. Towels were unavailable, there weren’t enough mugs, and many food and drink items on the menu were out of stock. The entire detox menu wasn’t available, olives weren’t available, BBQ night plates were not available, and the pizza was hard and not enjoyable. This property is quite remote, so guests rely on the resort for food and services. Because of that, I would expect much better service and for the menu to be adequately stocked. Unfortunately, the lack of cleanliness, poor availability of basic amenities, and limited food options made our stay disappointing although the location and view is stunning

Great place and friendly staff food is good we would have loved to stay in one of the villas good breakfast

More variety and healthy options could be provided for kids as it’s quite a kids friendly place.

Adorámos a nossa estadia neste hotel! O pequeno-almoço é extremamente completo, com muita variedade e qualidade. A praia em frente ao hotel é simplesmente paradisíaca, tranquila e praticamente deserta, proporcionando momentos de verdadeiro descanso. No entanto, o grande destaque da nossa experiência vai para a equipa do hotel, em especial para o Karim, GRO da receção. A sua competência, simpatia, profissionalismo e constante disponibilidade fizeram toda a diferença durante a nossa estadia. Sempre atento às nossas necessidades, ajudou-nos em tudo com um sorriso genuíno e uma dedicação excecional. Nunca nos esqueceremos da forma como nos recebeu e acompanhou ao longo da nossa visita. Muito obrigado por tudo!

Fue una experiencia inolvidable. Quiero resaltar especialmente la ayuda de Karim, que se dedica a que todo el mundo esté bien y a resolver cualquier problema. El enclave es precioso, la playa estuvo cada día vacía y tranquila. Nos hicimos un masaje 10/10. La comida es rica y variada. Los espacios de relax son espléndidos y siempre y lugar disponible. La habitación fue cómoda con todo lo que necesitábamos. Aprovechamos también el gimnasio, es pequeño pero suficiente para hacer un entreno. El desayuno es de los mejores que he tenido en un hotel.

Es un hotel bastante familiar o por lo menos así nos pareció. Eso hizo que la zona de la piscina no la usáramos porque estaba usualmente llena de niños jugando. Rompía la paz del lugar. Por suerte hay otras zonas súper tranquilas.

J’ai adoré mon séjour et je tiens à remercier tout particulièrement Ardi pour son accueil et son soutien tout au long de notre séjour 🙏🏼

De vriendelijkheid en hulpvaardigheid van het personeel was uitmuntend. Vooral Isna was de beste die ik ooit heb ervaren. Ongelooflijk vriendelijk en behulpzaam. Een dikke pluim voor haar. De locatie was ook fantastisch. Dadelijk van het hotel kon je in zee.de kamers ook zeer goed met airco en tv. Dus eigenlijk niets te klagen

Als ik 1 minpuntje moet geven, dan is het misschien de prijs van eten en drinken. Niet dat het overdreven duur was maar er kwam altijd 21% extra aan taksen en servicekosten. Bovenop de prijzen die op de kaart staan. Op andere plaatsen is dit normaal 15%