GuestHost - Nel cuore del Centro Storico Cozy Apartment

La ubicación del dpto es increíble, muy cómodo y el chico nos espero en la estación de tren para darnos la llave. Estuvo 100%atento a nuestras consultas! Muy buena predisposición.Un genio.

Todo estuvo bien!

Only the location. Everything else was terrible.

The apartment was in an unacceptable condition and did not meet the standards or services advertised. Upon arrival, the apartment was very dirty and uncomfortable. Several essential amenities were either unavailable or not functioning properly, including: No hot water in the bathroom Blocked drainage in both the shower and sink A broken bathroom door A non-functional hair dryer socket Extremely dirty apartment Due to these issues, the accommodation was extremely unpleasant, and we had to sleep in a house that was not properly cleaned. After raising these concerns, the Clean Bnb team acknowledged the problems and assured us that a refund would be issued immediately after checkout. It has now been over a week, and we have not received the refund or any update regarding its status. We are very disappointed by this delay and the lack of communication. This is a complaint and an urgent request to process the promised refund without further delay.

Good location, nice staff

Loud noises at night

It was cold (17°) when we arrived and it needed approximatively 24 hours until it got warm (19°)

The location

No shampoo and body care products

Good location ,Wi-Fi a fair conditioning. Met on time by representative from company , helpful and responded to one of our complaints and supplied drain clear

Poor furnishings, kitchen units handles , doors and kick boards broken / missing . Kitchen blind broken . Shower drain blocked and water overflowed onto floor - partially rectified with a drain clearing product . No television control Only one air conditioning control working. Missing electric bulbs . Poor standard of cleaning Top cover on bed stained Cupboards had misc in re spare flooring , children’s duvets etc