The Manor House by Sansi

Staff were excellent. Room was tiny and the shower was cold but it was a grest option to be near to the airport

Die Unterkunft liegt sehr nah am Flughafen und ist optimal um dort eine Nacht zu verbringen

Horrible experience. We booked this and paid online in-advance but when arrived there they said they don’t have a room for us. And they said they have arranged a room for us in a different hotel and sent us there. That other hotel was basically a shady guest house. But they also didn’t have a room when we got there and the owner asked us to get into his car and he has a “room” for us somewhere else which he is offering as a favor. Naturally we said no thank you and the guy became rude to us. So we came back to manor house. Then they arranged another hotel for us where we stayed for one night (because we didn’t really have any other option at that time of the night). And that hotel turned out to be pretty bad as well. They had termites and insects in the room and the dining area. Bedsheets has cigarette burns. Horrible experience overall.

Nice peaceful quiet property. The staff were always cheerful and are happy to answer any questions. The property itself has a rustic charm and the grounds are vast.

On my last day there I left my bags with the staff, who assured me they would keep them safe and secure until I returned. On my return, one of my bags was missing. Staff had left my bags in the open reception area rather than locking them away securely as promised. I attempted to find out what had happened, why they hadn’t stored them securely, but suddenly, all the English speaking staff could no longer speak English. When I asked them to call the police, they continued to ignore me. After almost 2 hours of being ignored I gave up and made my way to the police station to report the theft. Amazingly, within a few minutes of me arriving at the police station, the staff located my missing bag. I was promised a full refund because of the stress and negative experience but I was held to random and blackmailed for my refund. They would only give a refund if I removed the negative review. The hotel manager is a bully and a liar. The staff who were initially friendly, suddenly lost the ability to speak English for 2 hours. You can make your own mind up about this place but I would surely never stay there again as I feel they are completely untrustworthy and attempted to cover up my lost bag in the hope I’d just go away. I have screenshots of the managers messages, him deleting the messages after I said I’d show the booking agency. The taxi driver who collected me would also be a witness as would the police when I went to report it. These are 100% accurate facts

We really enjoyed our stay at the Manor House ! It's a beautiful place, very clean, very quiet, where it's good to relax ! The staff is adorable, very welcoming and caring. There is no dinner offered in the evening, but it is possible to order at a nearby restaurant and have it delivered ! We recommend because we had a great time. In addition, for the same quality, we paid almost two times less than in other hotels.

We booked this last minute to be closer to stone town and airport as had early hours flight we booked two nights although leaving early hours ofvsecond but wanted to keep room to sleep in prior to airport. Good value for money. The drive up to Manor is impressive like old colony building white washed met by staff who took luggage. Easy book in and shown to room only one flight of stairs so no lift. Upstairs communal lounge area overlooking extensive gardens and views of sea. Our room was ample big enough shutters on windows so could open but had a net window to stop insects air conditioning netting over bed had english plug sockets. Bottle of water comfy clean bed. Bathroom adequate although could do with renovation but clean no shower curtain so water went everywhere but lots of lovely hot water. Quiet location. Breakfast on veranda breakfast menu but good choice. We did have dinner one night set menu but if didnt like menu would offer alternative would definately recommend and would return

I recently had an unfortunate experience with the hotel manager,   Boniface E Jacob | OTA Manager , which left me extremely dissatisfied and ultimately led to me canceling my stay. Before my arrival, I emailed   Boniface E Jacob | OTA Manager requesting an airport transfer. I attached my booking information from hotel.com, assuming it would be sufficient. However,   Boniface E Jacob | OTA Manager responded, insisting on a "booking number." Hotel.com only provides an itinerary number, which should serve the same purpose. Despite my explanations and the booking receipt I sent,   Boniface E Jacob | OTA Manager continued to demand a booking number. As our email exchange progressed,   Boniface E Jacob | OTA Manager tone became increasingly rude and unprofessional. His inflexibility and poor communication were frustrating. I eventually told him that I would find my own way to the hotel and that I planned to leave a review about my experience on hotel.com, Google, and other platforms. It was only after mentioning the review that   Boniface E Jacob | OTA Manager changed his tune and offered some upgrades. However, these upgrades felt like a token gesture and came too late to repair the damage done. Given the ongoing disrespect and inconvenience, I declined the upgrades. Ultimately, I decided not to stay at the hotel and lost my money. Despite the financial loss, I believe avoiding further drama and potential issues during my stay was worth it. The initial interaction with   Boniface E Jacob | OTA Manager was a clear indicator of the type of service I might expect from the hotel. My experience with this hotel's management, particularly with   Boniface E Jacob | OTA Manager , was overwhelmingly negative. The disrespectful and unprofessional manner in which my simple request was handled suggests that staying there would have been a mistake. I would not recommend this hotel to others based on this experience.

- Amazing building and gardens overlooking the sea (west coast), you can’t believe you’re staying somewhere so beautiful for that price. Unbelievable sunsets! - Staff are so friendly - particularly Richard (front of house), Catherine the chef, and Joel the Masai guard - Service is brilliant - they will take in your bags for you and do all they can to help you - We stayed one night after a late flight from the mainland as it was close to the airport - great location and meant we didn’t need to drive into Stone Town which is not fun to drive in - Free and secure parking - WiFi - Incredible breakfast which is included (!) - So cheap for the level of service you get - We liked it so much that we decided to come here for dinner on our last day in Zanzibar which was delicious - The car we had rented broke down outside the gates, blocking the driveway. About six staff members all came to help us push the car up the hill and out of the way, which was so kind. The manager also called our car rental company for us to ask them to come and fix our car. While we waited, they gave us a welcome juice drink and took in our bags. They are amazing. Only cons are that the bathrooms are a bit tired and could do with updating - though for the price you wouldn’t expect much better! There’s also no air con but I didn’t get too hot.

Very nice Hotel. We were greeted by the friendly and helpful manager and brought to our room. The room was very clean ( the cleanest room we encountered on Zanzibar), the bed very comfortable. The only thing that could´ve been better is the bathroom, as the shower cubicle has seen better days. Otherwise our stay was perfect. The breakfast was amazing!