The Americus Hotel, Unscripted by Hyatt

Everything was perfect. Beautiful architecture in a historical building. Staff was excellent and very accommodating.

Excellent service, friendly employees. Room was clean and good size. Stayed in a two room suite. Kitchen and two bathrooms. Highly recommend

The location to the venue was ideal! The valet parking was as great! Since we did not have instructions on how to operate the thermostat, we had to go down to the front desk and ask for assistance. Fortunately, she was able to do it from the front desk computer. The breakfast was good. Jordan, our waitress, was fantastic! We had to call the front desk twice to try to get our TV working.The first time I was told someone would be up to fix it. The second time I was told a maintenance man won't be in until Sunday to fix it. We left Sunday morning around 9:15. The other issues we had in our room were: -coffee maker did not work -TV did not work -No Internet -no binder with restaurants or other local attractions -no instructions on how to operate the thermostat since it was freezing when we arrived. The front desk clerk also asked what they could do to rectify our situation. I said to comp our room 50%. She made a list of the above issues and was going to give it to CeCe, the manager, Sunday morning. After breakfast, we learned she would not be in until 9 or 10 am. We could not wait to leave. The issue still was not resolved when we left the hotel. Not a very good, first time guest experience.

It was a wonderful day besides the toilet being clogged other than that the room was wonderful noisy at night first time being in Allentown

Beautiful 1920s era hotel. Room was clean and spacious. Mattress was a bit too soft but not terrible. No parking and valet is $35/day. Or park in garage up street. Staff was very warm, welcoming, and attentive. Only complaint is that I had requested a late check out day before check-in and was granted it for a $30 added fee. Woke up morning of check-out to a message my late check-out was denied due to 3 weddings booked for the night. Front desk did apologize for mix-up. Was never charged so no harm, no foul.

We chose this hotel due to the convenience to walk to the PPL center. The room was spacious and nice overall. However, there was a used wash cloth still hanging on the curtain rod and an empty toiletry bottle on the tub. It was also very noisy inside and out, which made it difficult to get any sleep.

What Breakfast? I didn't like anything, this stay was mediocre at best.

We were given a room next to the elevator and ice machine. Other guests were loud all night and kept us up. I barely got any sleep during my stay.

Very nice and clean the staff very friendly Food excellent my room was clean and spacious I enjoy my time with my family ….

The property was very clean and in a great location.

The only complaint that I have is that their night club is a bit loud. I was on the 5th floor and we can hear the music. It went on until 4:00am and it was very difficult to sleep.