Kasa Downtown Louisville

booked 5 two bedroom apartments for better part of a week. pre-check in communication was inconsistent and often unclear. had to call the help line a great number of times, always a long wait and rarely was the issue ultimately resolved despite 'we're so sorry, this should now be fixed' Eventually all my party got into a room but only after many many calls. Property itself was in fairly bad repair, broken doors, toilets that wouldn't stop running, old wrappers under the beds. If your business model is no inperson help and outsourcing phone support overseas then you want to make sure everything is in good order, starting with not having to wait 20 minutes to speak with someone who promises a fix that never really comes.

Had a horrible experience here. We booked two nights and only stayed for one of them. Most of the furniture was broken, but worse was when we found all the cleanliness issues. First when we walked in the place smelled of trash, and we noticed there was trash left in the can in the kitchen. Went to the bedrooms and noticed oil or lubricant on the dresser and end tables, snot or something all over the walls, and then dead cockroaches throughout the main bedroom. Slept horribly because of how uncomfortable we were and packed up in the morning and went to another hotel. Kasa would only offer us a fraction the total spent as a refund. Super disappointed because I booked a Kasa in LA last spring and had a really good experience. Will never book another Kasa.

Everything about our stay was awesome

It was pretty good, it wasn’t clean, furniture wasn’t sturdy. It felt like the tables and chairs was ready to break any minute . The pans and plates was dirty, had to wash everything to use. Other than that it’s pretty nice. Loved that it has very thing!

This a great property if you need lots of space for your party to all stay together. It is mostly digital access and the step by step instructions were extremely helpful to make a smooth check-in and check-out process. We appreciated the two rooms, two bathrooms, parking included, kitchen, dining area, washer, dryer, and location to walk within downtown. If you are a fitness person, the fitness room is nice and convenient. The set-up for the property is very smart in theory, however, the digital access key fob and physical key provided were not working for all of the areas during our stay. The key fob worked for the parking, which was of most importance to get your car in and out with ease. The property allows pets, which is nice, but if you don't care to have pets, the property seemed to do the best they could w/cleanliness and smell for offering pets. The management was responsive for customer service concerns. If you are people on the taller side, which we are, the apartment was manageable however seemed suited best for people on the shorter side. One last thing, is for aesthetic, the chair by the sliding glass door was an awesome spot to sit, however the lamp was really annoying hanging down and in the way (for a taller person). If you remove it, the space would be even more awesome.

Property was very comfy and cozy. Me and my family loved the property

There was a roach infestation at this property- we will not be staying there again.

The stay was great! The only bad thing I have to say is that there was no one in staff to let us into the parking garage. We accidentally left the key fob in the truck, and we had to wait almost 24 hours to get it out. Luckily there were scooters around town to navigate into we could get our truck back out of its own "prison"!

The location was convenient to most everything in downtown Louisville. The hotel was spacious and comfortable enough for the three of us.

It was alright until we wanted to extend our stay then they made things so complicated and deluted that we ended up just leaving, but not before they took $306.88 out of my account then when we asked for a refund there was magically 250 in damages which is quite convenient seeing as thats the amount they hold as a deposit