Village Hotel Southampton Eastleigh

Location

Tiny room, no outside window other than in the bathroom, very over priced for what you get imo

Location

Very noisy, bass guitar playing early evening, not sure if it was live music or somebody just had the guitar with them

Restaurant staff were unhelpful in that they did not explain that certain foods at breakfast needed to be individually requested and we were left wondering. The staff involved were not interested except to chat to their friends. At dinner, instead of two starters first, then two main meals as ordered, my starter and main meal came out together, and my partner got nothing. They took them back of course, but we then had to wait ages for anything to turn up. Who would expect a starter and a main course to be served at the same time and the other person to be given nothing? Then who knows how long the food (a bit dry) was left to keep warm? The room was not comfortable as above us was possibly a dance studio and when we wanted to rest quietly after a long drive, all we could hear was thump thump thump. Very upsetting. We were very disappointed all round. For the cost of the room it was terrible.

It was clean and comfortable

Check-in staff friendly but no mention as we checked in at just after midnight with breakfast selected and paid for that breakfast finishes at 0900 Mon-Fri. Morning reception staff no eye contact and quite uninterested in any communication. Breakfast staff similarly lacking in hospitality skills. Arriving at 0902 to find all hot food gone, toaster off and seemingly begrudgingly letting 4 of us in to pick over what was left - which wasn't much - very disappointed. Floor above gym is noisy at all hours due use by shift workers - they acknowledge this when you mention it Would not choose to stay again.

Small room

Hotel very smart, staff extremely helpful, good food too. Great setting and easy parking.

The fact that there was no warning in the booking process (unless e missed that), that the bathroom door was glass and completely see through, adjoining what was a fairly small bedroom

Location

Room was very dusty, mould in bathroom. Stained pillowcase, bathroom bin not emptied from previous guest.