Mercure Auckland Queen Street

Small rooms and location didn’t feel really safe

The location was excellent

The daily service was poor, bedsheets had stains and we had to ask at reception to receive toilet paper as we only had 1 roll on arrival and it was not topped up. The soap dispenser were dirty and stains on the wall/floor.We booked because the hotel offers a gym however when asked we just got told the gym is out of order for at least another month. No apology no mention when it was booked. Overall disappointing 😞 and we won t stay here again.

This Hotel is very Good for the price! On queen street, quiet die to double glazing and newer building. The rooms have generous size bathrooms with good shower. The basic amenities coffee, tea, hot chocolate etc and decent body wash, shampoo and conditioner and lotion. The rooms were modern and stylish. Fantastic lighting in rooms.

Our room had clearly had some dirty people in previous to us. There was food smeared on the remote for tv, under coffee table and on aircon controls. Among other deep cleaning that may be required. Spoke to reception who had amazing complaint resolution so very happy with that. Indefinalty wouldnt say that it was a unclean hotel it was just our room and these werent obvious things. Another issue i found is its not a very accessible hotel. From the carpark to the room you either had to go up or down a flight of stairs. Nor were there any luggage trollys at reception. We were travelling with a baby so had alot of things incl our own bassenette, my partner had to do maultipul trips to the room and car going through four doors and elevator just to get to our room with his hands full. Possibly invest in a luggage trolly please team. Would stay again and recommend, but only without little kids.

Very welcoming staff. Husband loved the bot delivery

Good size rooms, comfy beds, great value.

The room was very nice and the location was amazing

The parking was a real hassle. Next time would park overnight somewhere else

The rooms were small but great with a back patio

Room is great size and staff amazing and easy check in is a breeze.

Bathrooms glass sliding doors not ideal especially where a toilet is situated the bathroom is not sound proof.