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9.1 / 10 Guest Rating

Viceroy Kopaonik Resort & Spa

Trg Josifa Pančića 12, Kopaonik, rs

Viceroy Kopaonik Resort & Spa - main view

About the Property

Luxurious Five-Star Resort on Kopaonik Mountain

At Viceroy Kopaonik Serbia, indulge in luxury amenities such as a full-service spa, library lounge, and ski-in/ski-out bar. Family-Friendly Facilities and Services

Enjoy a stress-free stay with a kids' club, concierge service, and 24-hour front desk. Inspired Spa Experience

Unwind in the spa's beauty lab, vitality pool, and hammam/scrub room. With breathtaking views and dining options like Peroko's innovative Asian-fusion cuisine, your stay at Viceroy Kopaonik Serbia will be truly unforgettable. Book now for an unparalleled mountain getaway!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

All guests are subject to an authorization on their debit or credit card, in the amount of 70 EUR per stay, for incidental charges in addition to their estimated room and tax charges. Use of spa facilities is by appointment only. Children up to 14 years old can use spa facility from 10am until 3pm, with adults' supervision. Please contact Spa center to book your appointment by email vks.spa@viceroyhotelsandresorts.com or phone number +381 (0)36 515 5590. Lap pool is available without appointment for adults and children.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Mon, Feb 16, 2026 until Wed, Mar 31, 2027 A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional892 verified reviews
AI Summary

Guests highly rate the excellent location and frequently praise the polite management.

Categories

Cleanliness8.6
Service10.0
Location10.0
Room Quality9.1
Amenities8.1
Value for Money9.6
Food and Beverage7.6
Overall Experience10.0

Select topics to read reviews

S
StojanmkMK
Verified booking
couple
Standard Room
Stayed in Jun 5, 2026

"Excellent"

8.0
Helpful?
D
DraganarsRS
Verified booking
couple
Standard Room
Stayed in May 17, 2026

"Super lokacija, divne sobe"

9.0

Udobna soba, savršeni dušek i krevet, veliko kupatilo

Vodokotlić nije radio u toaletu, pa smo koristili kanticu za djubre da puštamo vodu. Nije radio ni sistem za klimu- klima nije mogla da se isključi na dugme, već je morao domar da je ručno isključi kada smo shvatili da nam je jako bučna za spavanje.

Helpful?
F
FlorencefrFR
Verified booking
solo_traveller
Standard Room
Stayed in May 14, 2026

"Exceptional"

10.0
Helpful?
J
JanakimkMK
Verified booking
family_with_children
Standard Room
Stayed in Apr 27, 2026

"Exceptional"

10.0
Helpful?
M
MARKOrsRS
Verified booking
family_with_children
Standard Room
Stayed in Apr 20, 2026

"Exceptional"

10.0

Sve

Helpful?
C
CristinaroRO
Verified booking
family_with_children
Standard Room
Stayed in Apr 15, 2026

"Exceptional"

9.0
Helpful?
G
Georgii PozdniakovbgBG
Verified booking
extended_group
Standard Room
Stayed in Apr 15, 2026

"Exceptional"

9.0
Helpful?
M
MilarsRS
Verified booking
family_with_children
Standard Room
Stayed in Mar 30, 2026

"Very Good"

7.0

Svidela nam se lokacija, enterijer i hrana.

Zamerke za osoblje u restoranu, ne snalaze se najbolje. Veliki minus sto igraonica nema devojke koje cuvaju decu. Deca ne mogu u bazen posle 5.

Helpful?
B
BojanrsRS
Verified booking
couple
Standard Room
Stayed in Mar 29, 2026

"Exceptional"

10.0
Helpful?
N
NikolamkMK
Verified booking
couple
Standard Room
Stayed in Mar 23, 2026

"A disappointing and overpriced stay marked by a canceled reservation, poor handling by staff, additional unexpected char"

2.0

/

Our stay at Viceroy Hotel Kopaonik was ultimately very disappointing and left us feeling quite let down. We had fully prepaid our reservation through Booking.com. One week before arrival, we upgraded our room to have two separate beds, for which we were asked to pay an additional €30. That was the only outstanding amount. However, on the same day, our reservation was somehow cancelled. We immediately contacted both Booking.com and the hotel, and we were reassured by both sides that everything was fine and that we could simply come as planned. When we arrived, we were told that there was no room available for us. The reception staff were not particularly helpful in resolving the situation. Instead of offering a practical solution, we were advised to make a new booking at a significantly higher price. The hotel’s direct price was much higher, so in the end we booked a same-day room again through Booking.com, which was still more expensive than our original reservation. After a long trip and with limited options, we had little choice. Also, only after asking twice did we receive a complimentary drink! Unfortunately, there were several additional issues during the stay: • One of the two elevators was not working • The water in the spa pools was not warm enough • There was insufficient hot water in the room • Parking was not included in the price • Storage for skis was also charged separately • Breakfast staff were rude and yelled at me on the first morning, refusing to let me sit at the first table just to finish up quickly. Instead we were seated at the only unprepared table, no cutlery, napkins, nothing. Had to get those by myself from the other tables. Overall, the hotel feels overpriced for the level of service and experience provided. For a hotel that presents itself as high-end, we expected much better organization and customer care. The only real positive was the bar and particularly Sofia, who was kind and understanding.

Helpful?