Viceroy Kopaonik Resort & Spa

Udobna soba, savršeni dušek i krevet, veliko kupatilo

Vodokotlić nije radio u toaletu, pa smo koristili kanticu za djubre da puštamo vodu. Nije radio ni sistem za klimu- klima nije mogla da se isključi na dugme, već je morao domar da je ručno isključi kada smo shvatili da nam je jako bučna za spavanje.

Sve

Svidela nam se lokacija, enterijer i hrana.

Zamerke za osoblje u restoranu, ne snalaze se najbolje. Veliki minus sto igraonica nema devojke koje cuvaju decu. Deca ne mogu u bazen posle 5.

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Our stay at Viceroy Hotel Kopaonik was ultimately very disappointing and left us feeling quite let down. We had fully prepaid our reservation through Booking.com. One week before arrival, we upgraded our room to have two separate beds, for which we were asked to pay an additional €30. That was the only outstanding amount. However, on the same day, our reservation was somehow cancelled. We immediately contacted both Booking.com and the hotel, and we were reassured by both sides that everything was fine and that we could simply come as planned. When we arrived, we were told that there was no room available for us. The reception staff were not particularly helpful in resolving the situation. Instead of offering a practical solution, we were advised to make a new booking at a significantly higher price. The hotel’s direct price was much higher, so in the end we booked a same-day room again through Booking.com, which was still more expensive than our original reservation. After a long trip and with limited options, we had little choice. Also, only after asking twice did we receive a complimentary drink! Unfortunately, there were several additional issues during the stay: • One of the two elevators was not working • The water in the spa pools was not warm enough • There was insufficient hot water in the room • Parking was not included in the price • Storage for skis was also charged separately • Breakfast staff were rude and yelled at me on the first morning, refusing to let me sit at the first table just to finish up quickly. Instead we were seated at the only unprepared table, no cutlery, napkins, nothing. Had to get those by myself from the other tables. Overall, the hotel feels overpriced for the level of service and experience provided. For a hotel that presents itself as high-end, we expected much better organization and customer care. The only real positive was the bar and particularly Sofia, who was kind and understanding.