Viceroy Kopaonik Resort & Spa

Totul

Copiii au voie doar până la ora 14:00 la bazin, ulterior au voie doar la piscina de afară, care este o glumă bună:)) apa este rece, practic îi poți duce direct la spital de acolo, este doar pentru poze, nu poți face baie în ea, este apă rece , nu este cu siguranță la o temperatură ok pentru copii.

Apsolutno sve! Od ljubaznosti osoblja do čistoće hotela o hrani tek da ne pišem, bas sve pohvale!

Jedina stvar koja nam se svidjela jeste velicina sobe i lokacija. I jedino osoblje koje radi u skijasnici je ljubazno i dobro obavlja svoj posao.

SVE JE UZASSSS!!! NAJGORI HOTEL U KOJEM SMO BILI U ZIVOTU A TREBALO JE DA BUDE NAJBOLJE PUTOVANJE, POSTO JE PRVO PUTOVANJE SA BEBOM. 1. HRANA UZAS, SVE ISTO I PREMASNAAA; 2. SPA JE KATASTROFA, PREMALENO, MORA SE UNAPRED REZERVISATI I MI SMO TO URADILI I OPET NISMO IMALI LEZALJKU KAD SMO DOSLI, SAUNA JE PREHLADNA, ne moze da se podesava nego tako je kako je, 3. NE POSTOJI LOBI BAR GDJE MOZES NA PRIJATNOJ TEMPERATURI DA POPIJES CAJ. KAFIC KOJI ZA TO SLUZI KOD SKIJASNICE JE PREHLADAN I NEUDOBNE STOLICE 4. DOGOVORILI SMO DA SE PRAVI HRANA ZA BEBU OD 5 MJESECI, NESTO OD POVRCA I TO JE SVE, JEDNOM SU NAM NAPRAVILI ZA 7 DANA, PREDZADNJI DAN SMO IH ZAMOLILI ZA JEDAN BABAT I KASNILI SU TRI SATA I ZVALI SMO 5 PUTA I NA KRAJU BEBA JE PLAKALA I MORALI SMO DA JOJ DAMO MLIJEKO TAKO DA SMO VRATILI TAJ BATAT KOJI JE DOSAO POSLIJE TRI SATA 5. RUM SERVIS NIKADA NISMO DOBILI, SVAKI PUT SMO MORALI PREKO RECEPCIJE I UVIJEK SE CEKA SAT VREMENA MINIMUM 6. WC U SOBI SMRDI KAO STALA I NEMA WC CETKA ZA CISCENJE WC SOLJE POSLIJE NUZDE 7. BEBA SE UPISKILA U KREVETU I MI SMO SKINULI NAVLAKU SA JORGANA I ZAMOLILI PRVO SPREMACICU DA NAM ZAMJENI, POSLIJE SMO REKLI NA RECEPCIJI DA NAM ZAMJENE I NAKON 3 SATA KADA SMO SE VRATILI U SOBU POSTELJINA NIJE BILA ZAMJENJENA 8. NIJEDNOM NISU DOSLI U SOBU DA NAM DOPUNE BAR U SOBI UKRATKO, SVE UZAS, OSIM MOMAKA IZ SKIJASNICE I NOVOG DIREKTORA JOVANA KOJI JE NA FUNKCIJI DESET DANA I ON JE UPUCEN U SVE NASE KRITIKE

We stayed at the hotel for a couple of days and overall had a pleasant experience. The location is very convenient, close to the ski slope, and there is also direct access to a bar, which was a nice bonus. Our room had city views, overlooking a construction site, so the view itself was not particularly appealing. However, it was very quiet, which was more important for us and something we really appreciated. The room was spacious and comfortable, and the bathroom was well equipped, with two sinks, a shower, and a bathtub. We especially enjoyed the outdoor swimming pool — it was a great and relaxing experience.

Unfortunately, our experience with parking was quite disappointing. First of all, parking is charged separately, which is rather unusual and not particularly pleasant for a five-star hotel. But we were informed in advance and were prepared for this. However, upon arrival, our car keys were taken and the car was parked by the staff. When we were checking out two days later, already with our luggage, we discovered that the car battery was completely drained — apparently the headlights or interior lights had been left on. The staff did not acknowledge responsibility, but they did help us call a service to jump-start the car. Still, this was a very stressful situation for me and left an unpleasant impression.

Lokacija, direktan izlaz na stazu.

Spa je premali za toliki hotel. Naplaćuju unapred za mini bar i potencijalna oštećenja. Ne vraćaju pare nekoliko dana... garaza preskupa. Soba mračna, sa malim prozorom i neispravnom rasvetom.