Fairmont Chateau Whistler Gold Experience

Great location and great service

After previous stay, booked the gold experience /Luxury room: separate 8th floor check-in was welcoming and professional, staff all well trained and friendly; room was not on our favorite side of the building but no alternate options were available.The lounge is well designed, well managed: staff -Ai, Ian , Hope, Finn etc… always great attitude, and social skills; food and drinks selection well thought out (albeit abusive price of alcoholic drinks even by global 5 stars standards) a real mixologist/bar tender at night would bring more vibe and justify premium. 2 only misses on the Gold experience are: enforcement of a dress code and social etiquette that –beyond a basic social skills for any well-raised affluent adult- is written on a flyer somewhere but not respected by some guests: despite pointing out specific examples (people in robes or talking loud in their cell in the middle of tables…) staff never seemed to enforce, hence leaving all rest of well mannered guests inconvenienced by a few slobs: not right nor fair. Another wrong note is people checking in bringing their luggage to the front desk and cluttering reception / lounge entrance. not a great look. Apart from Gold, hotel is ok although clearly catering to a more value crowd with junior staff and lotsa families or convention groups, noisy and ill mannered. Lastly, hotel GM never to be seen on the grounds which would help his Leadership and chance to receive direct experience feed back from valued guests...:)

Great property they did a great renovation since last time we stayed here also upgraded our family to a suite. Will be coming back before the season ends.

Amazing all around. Gold level incredible

Great hotel, great service, great amenities.

Excellent stay with amazing customer service.

Will return! Thank you Fairmont Whistler.

The facilities and decor were stunning. All the staff were most helpful and efficient. We were so sorry to leave. We will be back for a longer stay very soon. Terrific place!!

The service was terrific, the lower levels of the building could do with a refresh, but our stay was incredible!

This was our first experience with Fairmont Gold and it will most certainly not be our last! The rooms were beautifully appointed, the common spaces elegant and comfortable. Most importantly, whomever is handling their hiring and training needs a raise: without exception, the staff were friendly, helpful and professional. First rate through and through.