Stoney Moat

The location was quiet and pretty. The garden was big and nice to relax in.

The property was not clean enough. The compost kitchen bin was full of a previous guests waste so we had to dispose of it upon arrival. The bathroom radiators were very dirty. The sofas had large stains and marks all over them and were just dirty which made them off putting to sit on. The toilet in the downstairs bedroom was very dirty around the outside with yellow dried stains. The rug in the downstairs bedroom was a trip hazard. The stairs were frayed and the carpet grips were sharp as my brother’s girlfriend stood on them going into her bedroom a few times. For the money we paid and just generally the accommodation was not clean enough and although we are not normally one to leave bad reviews it did disappoint us. The upstairs double bed in the 3 person room was extremely low and the bed was uncomfortably soft. It felt like a deflated air bed and would not be suitable for many adults to sleep on. My brother and his girlfriend had a very bad few nights sleep. The only toilet door that had a lock was the ensuite so this made it awkward having to announce when we were showering and using the toilet so that no one walked in on anyone.

Beautiful property, perfect for getting ready for our wedding!

Nothing really!

The property was located in a quiet and peaceful area

The property needed updating and modernising. Even though I had mentioned before coming that two of us were disabled, the property was not catered for anyone with a disability. When we arrived after 2 1/2 hour drive, the cottage had not been cleaned and beds had not been changed. I ended up having to Hoover the room I slept in as it was dirty and had endless cobwebs on the walls which were visible. There were a few hazards for example, the bottom of the stair carpet was frayed which meant you could catch your foot easily. There were plugs sockets with tape hanging off , the two settees were filthy, dirty. There was a small fire extinguisher in a cupboard in one of the bedrooms which wasn't obvious and there was no first aid box. Photos of the property on the website were completely different to the property we were given, which was it misleading, it also stated that a barbecue would be available which there wasn't and also a swimming pool nearby which guests could use, the swimming pool wasn't nearby and guests had to pay to use it. The shower in the downstairs bedroom, was difficult to operate as the handles were difficult to turn. When we did get it working, the water came out scolding hot. My friend went and fetched the owner for help which he came and did but said he couldn't stop and was in a rush as he was going to play cricket – good job we didn't have any more issues. The photograph of my foot is where I caught my heel on the damaged stair carpet and went over on my ankle, resulting in a trip to A&E

Very well equipped Nice touches such as shampoo, conditioner etc as well as kitchen supplies Lovely garden area

Property was a 11 out of 10. Great place to stay and very comfortable.

Lovely little house. Delighted with everything. Very clean. Everything you needed was catered for. Good directions to property.

WiFi was a bit hit or miss which can be a bit frustrating.