TownePlace Suites by Marriott New York Brooklyn

I booked a 1 bedroom suite for the night for my mother and I. Arrival was one hour after check-in and was given an accessible room by the hotel. The moment I opened the door to the room I felt an overwhelming lingering stench of mold and urine. It was so potent my mother and I immediately took a step back with horror. I proceeded to investigate where this could have originated and I found the air conditioners were partially to blame. The urine smell came from the rugs and bathroom. I took my complaint straight to Roger, the front desk attendant who originally checked me in. He proceeded to tell me that there was not much he could do being that the hotel was full. I asked for the manager at which he replied there was not one on staff until the following morning. His solution was to search and find a bottle of Febreze that I should spray into the air conditioner and bathroom. I was appalled by the lack of accountability and went back to my room. The next morning I proceeded to communicate my overwhelming feelings of disdain to the Front Desk Manager, Daniel Arizmendi. He proceeded to apologize and promised me that he would award me with a few thousand Marriott Bonvoy points immediately. It has been over a week and I have yet to recieve any sort of follow-up call or activity on my Marriot Bonvoy account. Completely dissatisfied with my overall experience which will be my first and only time choosing a Marriott owned property for my future hotel needs for my family and I.

We were visiting for a family vacation, but this did not live up to our expectaitons. The staff were nice, but a lot of things were not working. - Microwave; - Television; - Latch on our door lock - We had to wait until late at night to get replacement towels

We paid an exorbitant price (over $600) for a one night stay in a basement room. The room was not advertised as being located on the lower level near the cafeteria. Do not book a room until you confirm the floor of the room! This is a very basic hotel and the front desk person faked being friendly while seething under her breath.

Great place to stay!

Pretty good!

Nice and clean hotel! Staff was very helpful and knowledgeable. Breakfast in the morning could have been better. Safe to stay, walkable from grocery stores and restaurants.

Nice location, 1 min walk to subway. Or 15 minutes to a better subway hub. Great to walk around Brooklyn. Kitchenette in the room is also big bonus.

The biggest problem is ventilation and fresh air. Windows are totally locket, A/C makes the room's air cooler but not fresh. So long stay is very uncomfortable. All the smells, CO2 etc stays in the room. Even dangerous for the health. Kitchen doesn't have hot plates, they provide a portable hot plate, available for pick up from reception, but it's not very useful and look old and weird. Breakfast is quite poor - no vegetables, eggs are scrambled only, no lactose free milk etc. But this is typical for even good US hotels unfortunately.

Y

Room was clean and staff was nice and accommodating.