Anah La Quinta

Great flat!

This is not a hotel! It’s a sort of airbnb Horrible check in process if you are arriving after 5pm. Booking provided 2 phone numbers to contact the property manager. Both numbers didn’t work. I couldn’t pay by credit card, only paypal. I tried to cancel the stay because I couldn’t pay, and i waited more than 1h in the reception, but booking.com support was useless and the property manager did not want to wave the cancellation fee. I had to open a paypal account so i could pay, even though i did not want one.. but not to lose the money i did it.

Todo muy bien lo único fue que para contactar a una persona en el número que mandaron nunka contestaron todo lo demás excelente

I stayed at the Anah La Quinta by Sunest from the 5th to the 12th Feb. My concierge for the week was Isabel. The accomodation was clean, spacious, comfortable and secure. The housekeeping was to the highest standard, and the staff were helpful and friendly. Isabel in particular needs to be singled out for praise, because, despite arriving on a public holiday, Isabel made herself available and couldn't have been more helpful. There is a clear distinction between the types of accomodation available. If you are looking for more than a hotel room I would advise you to select accordingly to avoid any misunderstanding.

Staff was such a pleasure, room was immaculate, easy process. Front desk wenr over and above. If you need anything you have contact through WhatsApp at anytime.

this is a great but quiet location on the upper end of the main tourist street

Hadn’t had a chance to like it or not.

The property confirmed my booking but arriving at night there was no one to let me in. security had no information about my stay. As a solo traveler directly from the road at 1am I was looking for help without solution. Spent half night in the lobby/in the car trying to reach the host and talking to Booking. Thank you so much!

room was clean and modern. Staff was lovely. Building is fairly new and so it was aesthetically pleasing.

Bed was a little hard (perhaps personal preference). The 1st floor apartment down the hall partied until 2am every night. The shower head is a rain shower type and too big so the water has little pressure. It looks pretty but function was poor. Otherwise a nice enough place

Check-in was simple. The front desk is helpful but limited as to what they can help with within your room. We are very happy with the room size and configuration - two full bathrooms with plenty of storage and comfortable meal prep and dining. There's also a balcony for a bit of outdoor space. Unfortunately, the room shows some indication of wear and tear with both toilets intermittently not flushing and one towel bar that comes away from the wall. We're managing to fix these things ourselves so far. In fairness, toilets are an issue in PDC. No paper at all in the toilet - only in the garbage. Toilets are sluggish and will not completely flush or refill with water. BIG ISSUE: We are on day 3 of our stay and our safe will not open. All valuables, money and phones are in the safe. After several hours, concierge 'Jose' has responded to front desk staff informing them that he will not be coming to gain entry until tomorrow. Hoping this service level is not indicative of how things will continue for our stay.

location

noisy. you can hear your neighbors. the rooms have shared door very thin and feel like you’re sharing your room with other people and you hear everything so not much privacy. and if the room next to you has dog ! good luck sleeping.