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8.2 / 10 Guest Rating

Macondo Tulum

Av Juanek, Aldea Zama Aldea Maya 1, Tulum, QROO, 77760, Tulum, MX

Macondo Tulum - main view

About the Property

Outdoor Pool and Fitness Center

Experience the ultimate relaxation and stay active with our outdoor pool and fitness center. Enjoy a refreshing swim or workout at your convenience.

Spacious Rooms with Kitchenettes

Feel at home in our air-conditioned rooms with fully equipped kitchens. Stay connected with complimentary Wi-Fi and unwind with cable programming for entertainment.

Convenient Location near Major Attractions

Explore Dos Aguas Park, Tulum National Park, and other popular attractions just a short distance away. With free onsite parking, you can easily access all the must-see spots in the area.

Book your stay at Macondo Tulum today for a memorable experience in Tulum's vibrant Zama district.

Facilities & Amenities

Fitness facilities
Free WiFi
Garden
Table tennis
Wheelchair accessible
Elevator
Fitness facilities
Front desk (limited hours)
Smoke-free property
Free self parking

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

No pets and no service animals are allowed at this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.2
Excellent22 verified reviews
AI Summary

Guests highly rate the cleanliness and frequently praise the responsive service.

Categories

Cleanliness8.9
Service8.4
Location8.4
Room Quality7.9
Amenities7.9
Value for Money7.9
Food and Beverage7.9
Overall Experience8.4

Select topics to read reviews

P
Pech Alonzo
Verified booking
family
Standard Room
Stayed in Sep 16, 2025

"Exceptional"

10.0

Realmente me gustó que se encuentre muy limpio, mire que mucha gente comenta que no hay recepcionista pero el recepcionista nos dijo que está de 10:00am a 6:00pm, los mensajes que envié por WhatsApp me los contestaron y allí me avisaron que si estaba lista mi habitación, lo recomiendo 10/10.

Helpful?
T
Tania
Verified booking
family_with_children
Standard Room
Stayed in Dec 26, 2024

"Good"

6.0

Al dpto le falta mucha limpieza las cortinas sucias, el sofá cama que tenía ahí apestaba al igual que le alfombra que tienen, no dejaron ropa para dormir en el sofá

Helpful?
A
Ariane
Verified booking
family
Standard Room
Stayed in Dec 5, 2024

"Good"

4.0

We planned to stay here for 5 nights and ended up cancelling our stay and booking else where. Our room was not clean, the sofa bed was stained and dirty. The sheets, pillows/towels in our rooms had stains as well and the kitchen sink had splashes of dark food stains. We tried to get a refund and the manager agreed to it based on our conversation with the receptionist. We filed a complaint through Expedia and they tried to get a hold of the manager several times, even though it was the manager who told us to refund it through Expedia and then they will approve it on their end. It was such a stressful trip considering I should be relaxing on vacation. I rarely leave reviews like this, but I highly recommend staying else where.

Helpful?
Y
yesenia
Verified booking
family
Standard Room
Stayed in Dec 1, 2024

"Good"

2.0

This place is horrible the property doesn’t have check in till 11 pm like it states. Receptionist gets there at 9 am to 3 pm. We ended up getting there at 9:30 pm no one was there. I called and message the number I was provided and no one ever answered. I would advise to call before booking you would see that they would never answer because I was calling to informed them we were not going to arrive at 3 pm for check in but we will be there at a later time and no ever answered we ended up staying in the car till the following morning and no one knew anything or where to complain. The toilet seat was not attached, the towels were so old and see through, the sofa were dirty and it had cigarette burns. The sheets were stained and the mattress was dirty and it smelled like pee. The pool was very dirty and green. The house pans and pots were not in good condition to cook in.

Helpful?
J
JP
Verified booking
family
Standard Room
Stayed in Nov 19, 2024

"Exceptional"

10.0

La propiedad muy bien pero nunca contestan en los números de contacto

Helpful?
F
Francis
Verified booking
Standard Room
Stayed in Nov 18, 2024

"Ce n’est pas un appart hôtel "

2.0

Appartement hôtel, mais prévoyez d’apporter tout ce dont vous avez besoin. Le barbecue en photo est sympa, mais il faut acheter le gaz vous-même, car la bouteille était vide, et personne ne nous la remplacé, on as juste dit d'en acheter. De plus, il y a des couverts (fourchettes, etc.), mais seulement pour 4 personnes. Pas de sel, poivre, huiles etc si vous venez à plus de 4, cela devient très compliqué pour manger, car il n’y a pas de table, seulement un bar avec 4 tabourets. Les douches fonctionnent très mal, la “piscine” n’est pas nettoyée et n’est pas remplie entièrement. Il y a bien une machine à laver, mais rien pour étendre le linge. L’appartement n’était pas propre : toiles d’araignées, canapé noir de saleté, rideaux très sales, et encore des toiles d’araignées dans les chambres. La communication avec le propriétaire est quasiment impossible. Vous devez absolument arriver avant 18h, ce qui m’a fait perdre la première nuit, car je n’ai pas pu m’arranger avec eux. Bref, je ne recommande pas cet endroit. Il faut tout racheter pour pouvoir utiliser l’appartement correctement. Considérez cela comme une simple chambre d’hôtel pour ne pas être déçu.

Helpful?
C
Carlos
Verified booking
family
Standard Room
Stayed in Nov 13, 2024

"Excellent"

8.0

Excelente estancia, ubicación, y lugar.. Solo parece tener problemas con el olor el baño, por la tarde-noche olía a orines.. desconozco el motivo

Helpful?
C
Cynthia
Verified booking
family
Standard Room
Stayed in Oct 8, 2024

"Excellent"

8.0

El condominio es bonito y cómoda, la alberca también es bonita pero no está muy limpia. En recepción nunca responden, fue un dolor de cabeza poder comunicarme con ellos y el guardia de la noche no te da nada de información, tardamos más de una hora en encontrar nuestro condominio ya que el solo respondía que le diéramos derecho y nos mandaba a otro lado, considero que es un error total poner de su parte los números de condominios por dentro de los elevadores ya que no se ven, si pudieran enumerar por fuera para que se pueda ver sería una mejora increíble ya que reitero, el guardia de noche solo te responde que el no sabe nada y no hay nadie que te ubique, tienes que estar buscando tu apartamento

Helpful?
I
Isabel
Verified booking
Standard Room
Stayed in Sep 9, 2024

"Good"

6.0

Les faltan muchas cosas en el departamento. Como un trapo. La vajilla completa. Muy mala calidad de shampoo y acondicionador. Las cortinas y toallas rotas. El control de la tv sin pilas. No gabia gemte em recepcion muchas veces. Nos quedsmos sin intermet un tiempo... otro sin luz...y no habia a quie. Reportar nada

Helpful?
E
Elsa Patricia Soraiz de los
Verified booking
family
Standard Room
Stayed in Aug 8, 2024

"Exceptional"

10.0

Estuvo muy buena la estancia si es de gran ayuda rentar coche para desplazarte a donde quieras y conocer muchos lugares cerca . Lo único que recomendaría es la visible limpieza del sillón y tapete de la sala , por lo demás todo muy limpio y funcional. Los alrededores hermosos y el lugar y recepción muy bien!! La comunicación muy buena en todo momento te contactan por whats

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