OYO Hotel Luling TX Downtown I-10/US-90

Good location.

Room was not clean, there where a lot of dead bugs and also it was not comfortable sleeping on the bed full of bead scents. I mean it was a good scent but uncomfortable. Our reusable water bottle was left behind and went back to get it and was denied and staff was not very friendly about returning it back.

Definitely did not stay there after check in. There was a rattle snake in my room and it was extra hot, paint was chipping and room was extra dirty. Room was nothing like it looked in the photos. I’m actually sleeping in my car! Feels so much safer than this place! I would love a refund.

I drove all the way from Dallas and was sent away without getting a room andwas told that there werer no rooms to rent.

I arrived for check in shortly after 5pm on a Friday. No one was at the front desk. There were signs posted with the hours of operation for the front desk, check in and out times, and a small sign that said the manager was out on errands and would be back shortly. I waited for over 45mins before contacting the OYÓ hotel. I couldn’t get thru to a live person. So I contacted Hotels.com since my reservation was done thru them. It took another 1.5hr for them to finally give me the amount I paid in OneKey Cash to book at a different hotel 30mins away in New Braunfels. The representative said that when they contacted someone with OYÓ they said it was a late check in. No where when I was making my reservation did it state there was a cut off time for checking in. I drove from San Marcos to Luling just to waste my time, gas, and my 2yo son’s patience, just to end up having to drive out to New Braunfels.

They didn’t give me my rooms

Hotel had no record of payment and would not let me check in without proof. Offered transaction from my bank account, woman took phone photo. No receipt. Only one room left, TV did not work( deadbolt would not seat in doorframe, thus not secure. Will try to wedge chair under door knob. Property run down although room was clean. Real hassle with registration. Very bad experience so far.