Home2 Suites by Hilton Kalamazoo Downtown

The hotel room door jammed frequently and was difficult to open. Other than that, it was a great stay.

I liked connected to the Hilton Garden and the connected parking garage

Parking passes didn’t work, sink clogged, not enough towels, remotes didn’t work. Room was clean. The end. Raddison next time

Coffee machine was broken & carpet wasn’t very clean around furniture. Otherwise, great stay & an early check in was greatly appreciated!

3rd time staying here...always great!!!

Staff at sign in desk could be more professional.

I had to call and complain that the floor we were staying smelled like something was dying. Turns out it was dirty linens that had been left in the hallway. For the next three days there was trash left in the same hallway that the janitorial crew walked over daily. The breakfast was mediocre and not kept up with. Daily when we went down they were out of items and were not restocking and began shutting down 30-45 mins before the close time. The hotel policy was room cleaning service every other day, but on our 6 day stay, we were only serviced 1 time and I had to call to have them come in for that. The hotel itself was nice, it was a shared building with the Hilton and that was less than convenient considering the walk from the required parking garage. The service provided could use work.

There was leftover food in the dresser drawer I called the front desk, he said he didnt know what to do, or how to handle this. Offered a different room, how do i know that the same cleaning staff "cleaned this room as well". Plenty of disinfectant and lysol at this point. It was only 1 night.

Our room was spacious clean and comfortable. The front desk was extremely helpful - Darrell and Anikan were both eager and professional

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