Home2 Suites by Hilton Kalamazoo Downtown

parking not included

Upon arrival, the tile entrance to my room was very sticky. Although it had been cleaned, traces of a spill could still be seen in the entrance way and bathroom. I went back to the front desk to ask them if they could send someone to clean it, as it was grossing me out. They told me that the cleaning crew had gone home for the day, but that one of them would see if they could find a mop and see to it. After returning to my room later that night, the floor was cleaner, but still sticky. It remained so for the two days that I was there as rooms are cleaned every other day. Wasn't super thrilled about that but the rest of the room was clean and comfortable. The off-site parking situation was a little confusing and if I hadn't have rung the bell for help upon leaving the garage I would have been charged again even though I had already paid at the hotel ahead of time. The hotel is conveniently located and within easy walking distance of downtown attractions and the Kalamazoo Mall.

Staff was friendly. The hotel wasn’t very full yet we were placed with our window looking at the bright sign and illuminating the room even with the blinds closed. Bed and pillows were very uncomfortable. TV worked but nothing would play. There was hair in the shower and the bathroom door wouldn’t close all the way. Breakfast was not good and many things were out even with more than an hour before it closed. Be aware, parking is $20.

This is our 4th time at this property and we had another excellent stay at the Home2 in Kalamazoo! Gersteen answered all of our questions before we checked in. Then, Drake helped us get all of the rooms updated to the appropriate name and with the proper cards on-file! The kids loved the pool. The pool area was clean and stocked with towels. We also enjoyed the outdoor space. It was a perfect place to have dinner and let the kids play. In the morning, Lisha and Willie had breakfast ready. They were both friendly and very attentive to keeping the food area clean and stocked for the MANY guests they were serving. Pip at the front desk arranged for us to keep one room for a late checkout so the kids could swim a little longer. She also helped us make sure all the payments were processed on the correct cards. Thank you, Home2 Kalamazoo, for hosting us again! It is something we all look forward to!

I love this place. Great location. The hotel had a very nice citrus aroma. The double queen bed room was large + comfortable + 3 different pillow types. Very clean! Complimentary Breakfast service was excellent! I would stay here again. It was a Monday and Bells Brewery was closed so we have a great, inexpensive meal at walking-distance ROCA.

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Homeless people over running the area

very nice!

disappointed that the pool was closed for our entire trip due to a sports team

Hotel is neat, bathroom is superb! Going out of parking is a challenge as cards don’t work.