Great Wolf Lodge Manteca

Whenever our family comes to Great Wolf Lodge we always look forward to finding Noel at the mining shop. Our kids really enjoy sorting through the rocks and minerals. Noel goes above and beyond to engage with the kids and ensure that our family has a fun time! He is very personable and never makes us feel rushed when we have different questions about the lodge activities. Thank you for all of your help Noel. We look forward to seeing you next time!

We were overcharged 43 extra breakfast packages resulting in $881.xx + $79.xx tax just for those packages. Spoke with customer service. Even though it was an obvious error, they could not resolve the issue on the spot, but instead, it needed to be “escalated” and will take up to 5 business days to get a response.

All was pretty good perfect .. staff and the activities on site .. but the charge of 45$ for towels when these one are in the room after leaving the hotel was not fair

I wanted to take a moment to recognize Owen for the exceptional job he did during our visit. Owen interacted with everyone around him with remarkable kindness, professionalism, and patience. He handled groups of energetic teens respectfully and calmly, while also taking the time to answer important questions from my family thoroughly and thoughtfully. What impressed me most was his situational awareness. Even while being approached by multiple children and adults with questions, he never seemed distracted from his primary responsibility. He remained attentive to the outdoor pool at all times, consistently scanning the area and staying aware of every guest's safety while maintaining a positive attitude. It's not easy to balance customer service, safety, and patience all at once, especially in a busy environment, but Owen did so effortlessly. Employees like him make a huge difference in a family's experience and deserve recognition for the care and dedication they bring to their work. Please pass along our appreciation and thanks to Owen. He was truly outstanding and made a positive impression on our entire family. Hold onto him, such attentive employees are hard to find! Hope to see him on our next visit thats in the plans now

This review is specifically for an employee at Build a Bear who went above and beyond!! Josalynn was super helpful and really went above and beyond helping our family pick out the perfect outfits and accessories for their build a bears! She was Super friendly, patient and kind. Employees like her with such great customer service really make our stay extra special!

I was supposed to check in the day before I came and She went above and beyond to fix my reservation! She assured me that we would figure it out and she did, with a beautiful smile and a loving heart! Thank you Jacqueline!!

We had such a great experience at Great Wolf Lodge thanks to Junior S from Attractions/Retail. He explained everything clearly, was very approachable, kind, and professional the whole time. You can really tell he cares about the guests and wants everyone to feel welcome and comfortable. Customer service like that honestly makes a huge difference. We will definitely come back because of staff members like Junior S. Thank you for making our stay even better!

Check in at 3:20 and the room ready at 5:30 . You guys charge fee for late stay , but do you refund for a late check in ?

Went there with my family to celebrate my son's 10th birthday, his grandparents also had booked, Ali family as well, my son had a blast, everything was spectacular, he enjoyed everything Wolf Lodge had to offer heck he even wanted to take his birthday banner home and now is on his bedroom door, I really appreciate all the friendly staffs, they all were very kind, and also it was first time for the grandparents and one of the Aunties who joined..it was their first time experience and they were blown away with the staffing and the cleanliness and all the fun attractions ,they enjoyed every bit of it, my son was very sad leaving the Lodge and I told him will be returning next year God willing, this was our third time being at the Lodge, we're always looking forward to visiting. Thank you, Ali Family

Kids loved this place! Lots of fun with waterslides and other activities. However, it needs a facelift. The bathroom gets flooded because the curtain is not enough to keep the water in for the shower; the cabanas curtains are destroyed; and some of their employees need a refresher in costume service (other are great)