Sofitel Hangzhou Yingguan-Olympic Center Hotel

Beautiful hotel with sensational facilities and service

酒店設施很新，房間大，十分寧靜，可惜周邊沒有商場或食店，但總括來說性價比蠻高

The hotel room is spacious and nice, with 24/7 access to the fitness center and spa. The location is also quite convenient.

The personnel at the front desk are very unprofessional. I don't believe this is the level of service expected from a 5-star hotel. Additionally, one of the front desk managers was very disrespectful and impatient. However, there was one manager who was very polite and respectful in resolving the issue.

Nous sommes partir par un equipe de 14 personnes. Tout l'equipe est content de la prestation et service hotel. Nous avons certain demande en exception, Sofitel l'a tous accepte. Merci beaucoup pour Sofitel

Unfortunately I cannot say much I liked. Food quality was decent and the location of the hotel was close to my business locations. Staff was friendly, smooth check out process.

After a long journey by plane, train, and taxi, I was really hoping for some good rest. But after checking in, I got six phone calls to my room in just two hours. They woke me up just to say that room service wasn't available and they couldn't clean my shoes. I asked for my shirts to be cleaned, and they picked them up quickly and returned them the same day. But they didn't fold them properly and just stuffed them back in a laundry bag. So now my shirts are all wrinkled and the service didn't really help. The worst part was the gym. It smelled really bad, like old sweat. The changing rooms and showers were really dirty, and there were even flies. The sauna looked like it hadn't been cleaned properly either. It was pretty gross. Also, nobody at the reception desk spoke English. When I tried to talk to them about it, the person just shrugged their shoulders like they didn't care. It was really frustrating. Safe to say I did not extend my stay here, I checked out the next day and booked myself into another hotel.

The hotel is clean and room very comfortable. The staff was very cheerful and helpful. They took effort to help us with our Alipay issues and gave very good guidance to the areas around.