Virgin Hotels New Orleans

Fanastic hotel with great service. Been three times to the Big Easy and by far the best hotel we have stayed in. Only down side was the limited beer options but a minor concern. Smooth check in and out, lovely service, polite and warming. Thank you so much,

Staff extremely friendly. Pet-friendly

The cleaning staff was amazing! Parking is highly inconvenient but everyone was so kind and the place was swanky

Clean room, friendly staff, a great option if you don’t want to stay in the French Quarter

Great decor, rooms were spacious and comfy, nice products in room, and the lobby shared spaces and rooftop bar area were also comfy and cute (though the pool is very small). The library room is really pleasant and we enjoyed hanging out there. Walking distance to lots of great foot and drink.

Front desk room felt a bit crowded at times with lots of folks coming and going during check in.

Everything was very clean and the staff was SO EXTREMELY NICE! The vibes are so fun at this hotel

Great staff! Professional and kind. Room was comfortable and lobby coffee lounge was fantastic!

The lobby looks 4-star, but everything else is a disaster. The AC units are decades old, blasting directly onto the pillows, making it impossible to sleep. In both rooms we stayed in, the mattresses and pillowcases had obvious dust mite infestations — I’m highly allergic, and it was literally impossible to breathe. We had to request to move rooms, only to find the same issue. My wife was stuck in the elevator for 30 minutes before housekeeping finally got her out, and in another room the mattress was sloped downward so badly my coworker had to sleep feet-first. Decor may have been updated, but the fundamentals — air, bedding, safety — were ignored. This is hands down the worst hotel I’ve stayed at in years of travel.