Crystalbrook Kingsley

We loved the distance to every thing. It was our first stay in Newcastle and we were there for my birthday to see FOOTLOOSE. We couldn’t have chosen a better hotel.

We didn’t like that we got back to our hotel, not too late! We then couldn’t sleep as we had some bar below and adjacent to us. The music played very late for us. I’m a party animal from way back, but we should be able to go to our room and sleep. We were in room 209.

We were not able to enjoy the breakfast as we needed to check out early. But having enjoyed the buffet previously, it was exceptional.

It was a shame there was no ability to help us with an early breakfast option at all.

The location was good. The reception staff and coffee staff were very nice and helpful.

The carpet square in the room needed replacing badly. It basically looked like a crime scene. When we decided to have dinner in one of the rooftop restaurants we noticed a sign that said they were closed to the public. Several other guests told us that they received text messages to advise of the restaurants closures the day before they checked in. We didn’t receive one and had to just have a snack in the coffee shop. The breakfast was disappointing and not worth the money. No tables were cleared after each course and staff we just walking around. Bad service. We did not pay the $50 parking fee.

Breakfast was fine, as was the service. Selection a little small but quite adequate. Also, dinner was really enjoyable the previous evening and service excellent. Overall, the Restaurant deserves a 10. Thank you.

Parking maybe ? Also, the shower set-up difficult to manage. (I am 85 years old !)