Le Mersenne Zanzibar, Autograph Collection

L’equipement et la decoration des chambre.

Le personnel peu aimable,surtout une certaine mariam.. Personnel peuvent deconnecter le telephone de la chambre pour ne pas etre derrangé.. C’est desagreable.. Pour un 5 étoile,avoir la chambre qui se rempli d’eau à chaque fois qu il y a la pluie est tres tres desagreable.. Un 5 etoile qui n’a pas de navette pour l’aeroport,pouvoir organiser son transport à l’aeroport alors que c’etait bien signaler pour l’arrivé et le depart par mail et par whatsap est vraiment desolant.. Surtout qu’on prend les hotels 5 etoiles pour etre au plus au top du confort.. Il faut revoir la formation de son personnel..si non l’endroit est magnifique.

Let me start by saying this review is not a reflection of the staff — they were consistently kind, helpful, and welcoming. This review is strictly about the property itself. Le Mersenne is, unfortunately, overpriced for what it offers. At around $600 per night, the experience and quality do not match the cost. -Water leaks into the rooms, which is unacceptable at this price point. -The private pool and loungers overlook a bush, offering no view and very little sense of luxury. -When we asked for towels to take on an excursion, we were told no. For a property charging this much per night, that kind of restriction feels unreasonable. -We were also charged an additional fee for a third guest. While I understand this is common practice in East Africa, it still feels unfair given that breakfast isn’t included, and the third person spent additional money at the hotel on food, drinks, and spa services. Overall, Le Mersenne simply doesn’t deliver the experience or value you’d expect for the price. The staff do their best, but the property itself needs serious improvement before it can justify its luxury rates.

Le Mersenne is truly a 5 star experience. The rooms are beautiful and comfortable. We stayed at a 1 bedroom villa, which exceeded our expectations. The staff were extremely friendly, and customer service was above and beyond. Best place for a relaxing vacation or a retreat.

Le personnel

Rien de special

Veldig mye og behagelige senger, fin utsikt, rent. Maten var over all forventning, veldig smakfult! De tilbydde også snorkling og de var utrolig dyktige! Fikk oppleve mye, veldig verdt pengene.

Longtime Marriott Bonvoy members, we had our worst Autograph stay here. Both villas we booked weren’t ready by the 2:00 pm check-in, so we waited around. The “upgrade” to the presidential suite came with leaking bathrooms; while maintenance fixed the leak, the dirty water sat there until multiple calls finally brought housekeeping. This is far below Marriott standards. Our experience mirrors many reviews: maintenance/cleanliness issues, inconsistent service, overpriced mediocre food, and a rocky shoreline with limited beach access. For the price, there are far better properties in Zanzibar. We won’t return, and we don’t recommend it—simply not worth it.

Everything about the hotel is top notch

Nothing at all

Cada apartamento vila tem sua varando com piscina e visual para mar, além disso, dentro tem uma banheira com vista para a piscina. O quarto é muito confortável, a equipe mantém tudo bem limpo e organizado. A equipe é simpática e educada, sao maravilhosos. Agora, você nao consegue "pegar praia" na frente, pq tem as pedras e muitos ouriços. Então praticamente o nosso acesso ao mar era nos passeios, então isso limita muita quem gosta de praia. Mas tem uma linda piscina com visual para o mar lindo.

Beautiful looking resort. Best massage I’ve ever had. The ladies are very well trained masseuse! Worth every penny. Every meal is served COLD! The staff is very nice though.