Tru By Hilton Mt. Juliet, TN

It was clean for the most part and it was in a good location

The woman that checked me in was rude and gave me a hard time. She asked for the name for my booking and said that she didn’t see anything under that name. She asked was it confirmed, I said yes, and proceeded to show her the confirmation. She then asked for my drivers license and I gave it to her and, again said it wasn’t in the system. She told me that was the reason they don’t like when people use third parties to book such as booking.com because that could happen. After that she asked and I quote “What do you want me to do?” because they didn’t have anymore rooms under Tru and were booked. She then said they had one for Hilton Gardens and had me book for that. What was even worse was the fact that I woke up to a denied charge from Tru by Hilton “the original booking that couldn’t be found”. Once I checked out I mentioned the said charge to a different lady and without me even telling her my name or any info she found it within seconds and canceled the charge which is funny for something that couldn’t be found.

Traveled here with a large group. Rooms were nice, modern, and clean. The hotel itself felt very new and there were quite a few amenities to enjoy outside of your room (pool table, foosball, pool, billiards, golf simulator, board games, etc.). The hotel is located near a lot of shopping/restaurants, which is a positive. Overall, I found it to be a pleasant stay and would return in the future.

Only issue we had was the shower would run out of hot water for a minute or two multiple times while trying to clean up

Bathroom supplies (soap, shampoo....)are important to me whenever I stay in a hotel, and Tru had provided more than enough. They have very nice scent too. I also appreciate the front desk staff, I forgot her name (the one with sunflower tattoo), she is very nice and accommodating. I also like that bacon strips are included in the breakfast.

I don't have anything that I can say that I didn't like.

Good location

Price was high

the Breakfast was complete and fulfilling. Good access to the room.

coffee in the room would be nice and also a microwave for popcorn instead of having to go to the lobby to pop our own popcorn.