Radisson Blu Resort Dharamshala

Had a wonderful family vacation,The resort is exceptionally clean and hygienic, with spotless rooms and a well-maintained swimming pool. The staff is courteous, professional, and always helpful. The food was delicious and the entertainment options made our stay even more enjoyable. Highly recommended for a relaxing and memorable family getaway…🎉🎊👍

My experience at Radisson Blu Resort Dharamshala was extremely disappointing due to the consistently poor service and lack of professionalism displayed by the staff. Throughout our stay, we had to repeatedly call for basic amenities, including room essentials that should have been provided in advance. The dining experience was equally frustrating—food orders were significantly delayed, and on one occasion, when we ordered two soups, only one arrived while the second took over 20–25 minutes, with the staff having no idea about its status when we followed up. Even a simple tea service arrived without cups, causing further delays. Basic hospitality standards, such as properly arranged cutlery, were overlooked, and the staff appeared poorly trained, uninformed, and lacking a sense of urgency. There was little coordination between departments, no proactive assistance, and almost every request required multiple reminders. For a premium resort carrying the Radisson Blu name, the level of service was far below expectations and significantly impacted our overall experience.

This June, I booked a standard room at a premium rate, expecting a comfortable stay. Instead, I was assigned a room on the ground floor, with a view of nothing but a wall covered in moss and dirt. For the price being charged, the quality of the room was far below expectations and certainly not comparable to what one would expect from a property positioned at this level. I raised my concern to the front desk and requested assistance, the management showed interest in resolving the issue and offered an upgrade which was a meaningful support by Abhishek Rana. I would recommend future guests to check the floor before booking standard room. The pricing reflects a high-end category, but unfortunately, the room quality does not.

Very nice stay,food was great and service was excellent by Mr rishabh.

The food and ambiance was really great. Rishabh and Kinshuk served us the food and their behaviour was very welcoming.

Very good location and service

It was great experience in deed Mehak and shilpa gave us best look after our kids thanks

I had an absolutely wonderful stay at Radisson Dharamshala, and it is truly one of the best Radisson properties I have ever experienced. I visited with my friends to celebrate a birthday, and the hotel staff went above and beyond to make the occasion special. A special mention goes to a young gentleman from the front desk—a small, slim staff member—who took great care in helping arrange a beautiful surprise birthday celebration for my friend. Although I unfortunately don't remember his name, his kindness, professionalism, and attention to detail made a huge difference and helped create a truly memorable experience. The hotel itself is stunning, with breathtaking mountain views and a peaceful atmosphere. The rooms were comfortable, well-maintained, and offered everything needed for a relaxing stay. The heated swimming pool was one of the highlights of our trip and added to the overall luxury of the experience. The hospitality, service, and overall ambiance were exceptional throughout our stay. Every member of the team made us feel welcome and valued. Thank you to the entire Radisson Dharamshala team for making our celebration so special. I highly recommend this hotel to anyone visiting Dharamshala. Without a doubt, it is one of the finest Radisson properties I have stayed at, and I look forward to returning in the future.

I rarely write negative reviews, but this experience left me genuinely disappointed. As we were checking out and rushing to catch our flight, we placed a very simple room service order at 1:00 PM—just one Rajma Rice and one Spaghetti. We clearly informed the team that we would be leaving by 2:00 PM and requested the food by 1:30 PM. We were assured that it wouldn't be a problem. As time passed, we called repeatedly—3 to 4 times—only to hear, "We'll get back to you." No one ever did. No explanation, no update, no apology. Eventually, we had to leave for the airport hungry, without receiving the food we had ordered. It wasn't about the meal anymore; it was about feeling completely ignored. What hurt even more was the response at reception. When we requested two bottles of water before leaving, we were simply told that they didn't have any and that we should get them ourselves from the restaurant. After spending our holiday at the property, this was the last thing we expected. Hospitality is not just about beautiful rooms and scenic views. It's about making guests feel cared for, especially during small moments when they need help the most. Sadly, throughout this experience, we felt like our concerns didn't matter. The only person who stood out was Dilip. His warmth, promptness, and willingness to help restored a little faith in the service standards we had hoped to experience. Thank you, Dilip, for being the one person who genuinely cared. We arrived with excitement and left with disappointment. Dharamshala is beautiful, but unfortunately, our memories of this stay will be overshadowed by the poor service and lack of basic courtesy we experienced. I sincerely hope the management takes guest feedback seriously so that others do not leave feeling the way we did.