Movenpick Hotel Melbourne On Spencer

The room was adequate and clean. The hotel was in a good location and adjacent to Southern Cross Station and tram services. We had limited contact with staff but most appeared friendly and cooperative. Check-in staff were obviously under a heavy work load.

The check-in process was ridiculously slow and could easily be improved. At the time we arrived, a queue extended outside the entry door onto to street. Two staff were tasked with processing around 30-40 guests. The queue was processed at a snails pace - leading to guests squabbling amid accusations of queue jumping. Not a nice experience after a long flight. How hard would it be to reassign extra staff for peak periods or alternatively streamline your check -in process as other modern hotels have done. The room assigned to us faced an adjoining high rise building and not what we expected. Its window faced onto an adjoining high rise building and offered a very bleak outlook. Curtains had to be at least partially drawn for most of the time. If this was communicated at time of purchase we may chosen an upgrade or alternatively not have proceeded with the purchase. The hotel offered a buffet breakfast but we discovered better options else for our needs and preferences.

Lovely place to stay. Great location. Room fit out was very nice.

The hotel is across the road from Southern Cross railway station that as well as being a major stop for Metro's suburban trains is also V/Line's terminus for most of its trains. In addition the Skybus to and from Melbourne Airport terminates in the coach terminal. Checkin was fast. There were only two lifts so the wait at peak times was fairly lengthy. The room was an excellent size with good curtains that blocked light. Insulation from street noise was also very good. WiFi, the shower in the decently sized bathroom and lighting all worked well. There was a couch in the room as well as a good size TV. While the bed linen was excellent, complemented by a top sheet meaning one could push the doona/duvery down if the latter contributed to too much heat, I did not sleep overly well as the bed seemed too hard. Some, particularly Asians, prefer this so it is a metter of personal preference. The breakfast buffet was fair but far from exceptional. The room lacked sufficient seating for the number of guests attending at 0830 AEST (time). Overall a very good hotel.

The facilities were well kept, everything was clean and tidy, rooms smelt really fresh. Accessing the property after hours was super easy and front of house staff were so friendly. We felt so welcome.

The staff were a pleasure to deal with and the building is kept immaculate