The Langham, Jakarta

No doubts and in the center of financial... super recommended! Many galleries and restaurants around, malls. Despite that the hotel serves you very well.. good swimming pool, spa and a gym and a special restaurante with a michelin stars hef!

We stayed at The Langham Jakarta for three nights, and unfortunately, our overall experience was far below the five-star luxury standard we expected from The Langham brand. The issues started from the moment we arrived. As Club guests, we expected a smooth and private check-in experience at the Club Lounge. However, instead of being escorted directly to the Club Lounge, we were brought to the main reservation lobby on Level L. This made us feel as if we were not recognized or trusted as Club guests, which created a very uncomfortable first impression. During check-in, we also asked the Club team about lunch at Alice, but the staff did not seem to know the restaurant’s opening hours. Later at Alice, when we asked for recommended or signature dishes, the team was unable to explain them properly. We were also only given one menu for two guests, which made the experience feel unprepared and far from a polished luxury dining standard. The breakfast experience at Tom’s was also disappointing. We were seated at a table that was not ready and was only cleaned after we had already sat down. There was also a lack of table clearing after our meal, and the service felt inattentive. We eventually moved to the Club Lounge because the experience at Tom’s affected our mood. We also noticed other guests waiting for coffee for a long time. On another morning, my wife had an unpleasant experience at the egg station due to an unfriendly response from the staff. This felt like the final addition to a series of service issues during our stay. To be fair, the restaurant and f&b manager reached out, apologized sincerely, and offered a complimentary gesture to restore our confidence. We appreciate the apology and the gesture. However, our comfort and confidence during this stay had already been affected and could not simply be restored. The property itself is beautiful, and it is clear that significant investment has been made into the building, interior, and facilities. However, luxury hospitality is not only about the physical property. It is about warmth, consistency, attention to detail, and teamwork. Sadly, this was one of the most disappointing five-star hotel experiences we have had in Asia. While we appreciate the apology from the team, based on this stay, we do not feel confident returning in the future.

The hotel was luxurious, staff are amazing, all facilities were top notch, thanks to mas razi concierge very friendly, and fikri housekeeper that taking care of my room