ORI Kyoto

So clean and spacious especially loved the separate toilet from the bathroom and it have a coin operated washing machine on every floor. So convenient

I minor problem but it was hard to work out how to use the microwave

We were extremely disappointed with this stay. We stayed here once last year and had a very good impression, which is why we decided to extend our stay in Kyoto this year and book this hotel again. Unfortunately, this time the experience was completely different. When we first entered the room, there was a very strong smell of food, clearly left from the previous guest who had cooked in the room. In addition, every bed had a sandy, gritty feeling with visible hair on them. There was hair on the floor as well, and even a noticeable foot odor. It was very obvious that the room had not been properly cleaned. By the evening, our whole family felt extremely uncomfortable. I went downstairs to inform the only staff member at the front desk. He was polite and came upstairs to check, but there was not even a single apology. He only said that housekeeping would come the next day and then left. The cleaning staff did come at 10:00 AM the next morning. When we returned that evening, the room was finally clean. However, this means that our first night was spent in a room that had not been cleaned at all. Regarding the towels, we stayed for six nights and the towels were only replaced once, during that one cleaning. When I asked how to change towels, I was told that we could collect them at the front desk between 14:00 and 22:50, and was even told “you can come now to collect them.” However, I had passed by the front desk just five minutes earlier and there was no one there. I was then told that the staff might be in the office. The whole experience was extremely frustrating. We stayed for six nights, yet we had to wait for staff to be physically present at the front desk just to get clean towels. The hours when staff are available are exactly the hours when we are out sightseeing, and by the time we return, they are off duty. Overall, this stay was a terrible experience. We will not be staying here again.

tamanho do quarto, conforto, banheiro

localização, colchão da cama

Das Zimmer war sehr nett und bequem, außer die Matratzen und die Kissen.

Im Party -Raum. Zimmer... leider keine richtige Matzratze, somit sehr hart zum schlafen, sehr umbequem. Die Kissen ebefalls sehr hat.

整體很乾淨 就是很棒的飯店

廁所有點擠 4人加行李房間也是有點擁擠

地理位置很不錯，走路約4分鐘就有公車站，房間很新很乾淨，空間也算夠大

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Beautiful boutique hotel surrounded by different japanese tie dye shops. It is near our car rental shop. We booked a Japanese king suite and it is very spacious for three of us. Being an architect and lighting designer, we love its deco especially its lighting in the room and throughout the whole hotel.

nothing