20 Beckwith St N, Smiths Falls, Ontario, K7A 2B3, Smiths Falls, CA
Amenities and Features
Laundry facilities and an elevator
Free self parking available onsite
Room Features
22 individually decorated guestrooms
Kitchens with full-sized refrigerators/freezers and ovens
43-inch Smart televisions with digital programming
Location Highlights
Close proximity to Rideau Canal and Rideau Canal Visitor Information Center
Historical district setting in Smiths Falls
Make yourself at home at GLOBALSTAY. Luxury Rideau Apartments and book your stay today!
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Like a home away from home!
This booking is not through the hotel itself, but with a third party company that has leased a floor of the hotel. Communication with this company was awful. There is a line that you must call to check in. They ask if someone is there to mee us (no, the actual hotel staff directed us to a sign in the back with a contact number), insist that there is a "desk" that we should find for the lockboxes (what they mean is a panel on the back wall; English language commnication seemed to be a struggle throughout the process). In the hotel, we had to contact the company 3x to get the wifi code. The AC was not working, and we gave up on trying to communicate this after several calls and emails. It simply did not seem that anyone had the language skills to understand that we had in fact hit the on/off button, and this did ot solve the problem. It's honestly difficult to tell if the Globalstay staff were rude, or simply did not understand English. This company claims to be "Canadian owned and operated" but I would bet that this is not the case from our experience. If you want to book this property, I would recommend booking though the hotel directly and avoiding Globalstay at all costs. The customer service experience is absolutely hideous.
I waited about one hour for check in online and the stuff were really unprofessional
Great place to stay. My first choice in smiths falls! Friendly team and very convenient.
We had a very comfortable stay!
The check in process is cumbersome. Depending on days of the week, minimal dining options open for dinner (Monday & Tuesdays - lots of things closed), the sheets appeared clean however a few blood stains were found once getting into bed, no spare linens in the closet. Actual property is clean and the units are well stock.
check in was too long, lots of requirements, very picky they should make it simple and easy for guests.
Beautiful building and apartments, very clean with beautiful decor. Highly recommend!
Overall an enjoyable stay, and I would stay here again. Excellent security and access. No major complaints and we were happy. Couple of minor things - the onsite gym facility is basically useless. I would add a Keurig machine to the kitchens. The exhaust fan in the bathroom doesn’t work also.
Apartment was clean. Looked amazing but furniture was cheap. We had a huge issue though. Power outage (not the property's fault) NO EMERGENCY LIGHTS IN A WINDOWLESS STAIRWELL! My poor husband fell down 5 steps with our 2 dogs. Shook him up and twisted his ankle. Not a great end to a weekend away.
