Thompson Austin, by Hyatt

I had a great stay at the Thompson Hotel for my birthday. The hotel was beautiful, the food was amazing, and the whole experience felt special. A big thank you to Nicolas Gonzalez at valet he was very kind and welcoming. I’d definitely come back!

Had the best time this weekend at Thompson Austin. Our favorite hotel in Austin. Always so amazing, with the best staff, food, drinks, location, etc. Can’t wait until we get to go back again!

The Thompson is a fantastic hotel, I will definitely come back when I'm in the area. It is centrally located and an easy walk to many events.

Our overall experience was quite disappointing, with a combination of room issues and some service issues marring our stay. In the early morning we started to notice the smell of sewage back up into our bathroom and attempted to flag this to the front desk. We had to call housekeeping ~3x, and the front desk ~3x before anyone picked up the phone to address the concern. To the hotel’s credit, they promptly sent an “engineer” who simply flushed our toilet and said “this should get better” and left. After arriving back from daily activities before dinner we saw human waste and toilet paper backed up into our toilet, which made the whole room reek. After going down to the front desk in person they were apologetic and helpful. Ultimately we were moved into the same style of room that didn’t pose an immediate health hazard. That said there was no additional effort to make things right. After providing feedback to the hotel (which the hotel proactively asked for) they again said sorry and continued to make no effort to rectify an egregious issue. They simply hoped they could welcome me back soon for a more seamless stay. At a hotel that routinely charges upwards of $500/night (before fees) I was fairly surprised by this, and I don’t think I’ll take them up on their offer. Overall, I can’t say that I’d recommend the hotel to anyone visiting the city.

Rooms and amenities are great. But WiFi is chronically spotty, valet is often overwhelmed, and room service can take 2 hours on a busy night.

Thompson Austin never disappoints! This was my second stay here and Nick at the front desk upgraded my room which was spacious and clean. Housekeeping and the amenities were amazing! The staff was always helpful and attentive. The pool was very small, some place to hang out vs doing any swimming. The only improvement I can recommend is to screen guests a bit better, for some reason the guest next to my room was drilling into the wall (yes, the guest, not someone from the hotel). I asked the front desk about it and they immediately resolved but it was just a very odd experience. The Thompson will be my go to for any stay in Austin, well done guys!

Would not recommend this facility for a function. They are very difficult to work with and nickel and dime. Gratuities and service charge on room rental. Tea is additional and not included in cofffee service. Be sure to ask for water for your event. Really?

Lovely hotel. Great location. Had an excellent room, meals, and overall great experience. Would stay here again. Customer service was outstanding. Recommend the valet parking option.

We had a great stay. The staff went above and beyond. They were fur baby friendly. Johnny at the valet was awesome!!!

Nicolas Gonzalez and Jonas with the Laz parking team are incredible! They were so helpful on my birthday!