Holiday Inn Express & Suites - Firestone - Longmont by IHG

Easy access to the highway. Breakfast included with stay and an indoor pool.

Overall was nice and clean. But the elevator was not working. This made it difficult for us “older “ folks to take luggage up the stairs. Then the outer end door didn’t respond to the key card to allow us to reenter necessitating to walk around to the front entrance. It was also confusing with the name “Firestone Longmont”. GPS took us to the Holiday Inn express Longmont about 30 min away

Bad,Bad,Bad. Bad attitude Bad Service Bad experience. The elevator was broken we were informed after the room transaction. We had to slog our luggage up three flights of stairs. No offer to assist. When we got to our room the keys did not open the room. Went back downstairs to have the keys reprogrammed only to find no one at the front desk. Waited waited finally called out loud twice hello is anyone working? No answer so I peeked around the corner of the desk to see if anyone was available. A very unfriendly blonde young lady came out from behind the partition very curt very rudely stated that she would have us escorted off the premises. Great way to treating a 66 year old veteran as if I was a thug. No people skills on display no hospitality skills no customer service skills. I recommend retraining or a different career might be a better option for her. This whole experience started off poorly I think because we used Expedia. She stating that if we are planning to stay a second day not to use Expedia. We have always enjoyed other Holiday Inn locations but not this one. Hospitality is not this person best quality ..

Facility was very clean, it smelled fantastic! Beds were very comfortable. The breakfast was delicious! All of the staff were so friendly, always a smile on their faces and a greeting when they saw us! The staff was extremely helpful, elevator was unavailable, I was unable to use the stairs, they made a ground floor available for me which was very much appreciated! They accommodated our whole family late in the evening in the lobby for an evening of fun and visiting!

Nothing

Located off 1-25 so very convenient for us. Comfortable beds, nice restroom, good hearty breakfast and easy parking. We stayed for 4 nights while visiting family in Longmont. Chose the Firestone location because less money than the Holiday Inn located in Longmont. Next time we will stay at the Holiday Inn in Longmont as the 20 minute drive back and forth was annoying. We visited St Vrain State Park very close by hotel and it was wonderful place to go for a nature walk and for birding watching.

Newer hotel, very nice!

everything

like everything else, cost of a stay is going up. Also, not crazy about the cheese "omelet " at breakfast

location, friendliness of staff, cleanliness

Breakfast offered earlier, it costs more than other properties in the area

I prepaid for a room with 2 queen beds and a sofa bed because we were going to have 6 people traveling with us. When I got to the property they had let someone else check into the room I had already paid for. Thankfully we had 2 people that couldn't make it so the room worked for what we needed it for, but if I pay for a room that I need that room should not be checked into by anyone but me. No compensation was offered, no partial refund, nothing was even offered to make the situation right. Pretty disappointed in that.