South Seas Ocean Front

Before booking the hotel I called to speak with someone and the line was busy! RED FLAG NUMBER 1! Then I booked a room at this hotel Friday Aug 1 for Saturday August 2nd. As soon as I paid the date switched to Aug 1st smh. I immediately called customer service to change the date thinking it would not be a big deal. Boy was I wrong. Customer service said because the reservation was in progress they could not modify it. I was on the phone with them from 9pm-2am fighting to get the date changed to the following day which would have been Aug 2, 2025. The hotel played games and said in order to change days I would have to pay an additional $86 dollars. Then they said I would have to pay an additional $300 for Saturday. Keep in mind the hotel was in SC and I booked it after 9pm on 1st for the 2nd, so there was no way I could make it to the hotel to check in even if I wanted to. The point of me getting the room was to spread my grandmothers ashes smh. I was not able to do i and they took my money and I didn’t even stay at the hotel $196 smh for absolutely nothing. This is the worst experience I have ever been through in my life and I will be contacting the CEO of Expedia.com to let them know of the shady practices! There is no reason they could not refund me or change the dates! Just evil

THE ROOM WAS NASTY. NO TOWELS HAD TO ASK FOR THEM. THE DOOR JAM LOOKED LIKE SOMEBODY PRIED IT OPEN AT ONE TIME. TV SUPER SMALL

This was not the location where I originally booked, but after using a new book app, there was a mix up in my booking and the agent had to find a last minute location that still had opening. This place was definitely not worth the expense. The amount paid didn’t match the facility. I arrived and the towels in my room was wet and you could tell they didn’t allow the linen to dry once taking them out of the wash. So i took the linen to the front and of course there was no linen to give they would bring them to my room. I went out to Walmart and purchase towels and wash clothes. I was nervous about using the towels after that. Nasty used soap bar left in the bathroom. You could see the dust on the lamp, terrible. Constantly killing flying moths in the room. I heard one lady at the desk yelling for a refund because she found a roach in her bed. This room was over $600 for two night and $100 deposit. Best part for me was because the agents made a mistake on my booking, they covered half my cost.

Cockroach infestation.

Location

Everything was broken and not working. Glass door. Beds had springs busted. Place was dirty and run down. Trash everywhere outside. The smell of trash and marijuana from other rooms.

The location was great.

The room we checked into had dirty towels on the floor, the balcony door was broken & didn't even havr a handle on it, making it VERY unsafe. It was filthy. We requested a new room & that one was a little better but the curtains were broken off the balcony doors, making it impossible to block light out of the room, pee all over the toilet seat, food left in the fridge/freezer, & the oven was filthy.

I like how close it is to the beach. People are really nice

Nothing

Ocean view, beautiful view to watch the sun rise from two different big windows, good location

Couldn't take clear pictures through the windows due to the cloudy film. The couch cover was filthy under the cushions, floors hadn't been swept and no housekeeping. Had to buy our own toilet paper

The room was ok, the tub was still dirty and there were no rags or towels in the room.