Tommie Austin, JDV by Hyatt

Hotel was great and the staff was really nice. Valet damaged my car however and I was not very happy with that. They did say they would file a claim but it will all be a big hassle I’m sure.

Staff very helpful as we turned up as our apartment was not available when we turned up, they looked after us and sorted rooms and generally lovely - so thank you very much!

N/A

Room was much smaller than expected especially given the price

The room was already very small. It was not properly cleaned, and although there was a coffee machine, there were no coffee pods provided. The room also lacked basic amenities such as makeup remover pads and cotton swabs. In addition, the room had very poor sound insulation, and I could not sleep because of the noise coming from outside. The food and drinks at the restaurant were also very disappointing. The valet parking fee was extremely expensive at $68 per night. Overall, my stay was a complete disappointment, and I would not choose this hotel again.

I appreciated the helpfulness, excellent customer service, smile and cohesivenss of the overall the culture of the staff from the front desk to the gentlemen who brought us ice and the concierge who handled our bags.

The landscape of the pool area is horrible. I repeatedly poked my arm on the palm plant that is in the lounge chair area of the pool. The rocks between the chairs is not functional for bare feet. It should be one solid and even patio. Our room was on the Tommie side. Not conducive for 2 people. It is a 1 person room. The counter/sink area is not functional for getting ready. There is little space to move, plugs next to beds are all being used for other things so could not plug my phone in next to me to charge at night. For the price, I've had much more space at the Thompson (proper) and other Hyatt locations. I've never stayed at a Hyatt with a room that compact and non-functional.