Luxurious Sunset Hotel in Kumasi

The front desk receptionist, Portia took our reservation and cash, till us our 5 rooms we’re available Thursday to Sunday and on Friday , says we have to move out because they are other guests checking in. Do not, I repeat book a stay at Sunset Hotel! Not worth the hassle or stress!

I specifically chose to lodge there when i had to work in Kumasi for some days, cos of their poolside. After work, i entered the pool and soon the hotel manageress came to inform me, i need to exit the pool, and thats their policy. (Though there was no signage) She actually had the confidence to tell me, I should have asked for permission to use the pool. I expected better communication

I booked a deluxe double room for my family and i on the the website. There was no notice on the website to tell me that the website was not working nor was there a notice to call the hotel to confirm said booking. I was provided with a reservation number to pay on arrival. Travelled all the way from Accra, only to get to the hotel and be told that “The website is not working and the booking was invalid” BIG JOKE” bare in mind I travelled with my 6 months old baby. The best they could do for us was to offer us the supreme room but it was us to pay extra for their mistake. How and why do I have to pay extra for your mistake??? When you book for a hotel or any service be it service or product you do it according to your budget!! I saw your supreme rooms and your deluxe rooms and chose deluxe cos of mine budget only to be told because of YOUR mistake I must go out of pocket like the heck!!???? The manager was so rude and literally walked off whilst talking to us, there was no apologies but basically “we do not have the deluxe double room but we have supreme room which is more expensive which you have to pay for the difference” Ermm did I not see your supreme and chose the deluxe ? SUNSET HOTEL DO BETTER!!! Educate your management on customer service !!

I spent the worst night of my life in a hotel yesterday. Bed was unmade after a client had left, I called the attention of the front desk whilst I went out to conduct my business. I returned way after midnight after a tiring say to find that the same sheets the other customers slept in were used to make my bed. I drew the attention of the front desk since I had taken particular note of the sheets with a certain identification mark. The receptionist upon my complaint unplugged the phone the whole night when all I asked for was fresh sheets to remake the bed myself. I slept in a chair till morning. Upon complaint this morning, the hotel staff are neither remorseful nor apologetic! The rooms were not so clean with paints peeling off and ACs old and rickety. I will not recommend this hotel to anyone serious on having a place to rest for business!

Very horrible facility. Poorly managed. Very boring ie limited and bad singal TV channels, no lift, poor sanitary tissue, 1 towel for room of 2, no courtesy water and or coffee items, some extorting security officers, to mention but a few. Wouldn't recommend this facility.

The first impression was so badly "choreographed" you wouldn't want to stay, but hey, when there are limited options - choices are limited as well. Rooms are spacious, basic items provided. Don't expect a lift to any of the upper floors - not sure why, but that's reality. Customer service at restaurant and reception are just on the very low side. For breakfast and breakfast selection - please don't plan or expect any interesting wonders. Be prepared! A lot needs to happen to provide that needed competition in the Garden City! Very LOW customer satisfaction.

An average hotel. Basic rooms - no TV, fridge not turned on for arrival and no drinking water in the room. It came about 15 minutes after check-in. Basic bedding. Breakfast was very simple. Staff were very helpful and friendly.

Ok rooms but very boring. Very bad breakfast in my opinion and the water heater is as good as useless. Ok for bedding but not for a holiday. Very unprofessional staff. They knocked at my door just to give me my receipt and you can imagine the mess it caused

Went to Sunset Hotel with two friends to have diner today. My friends got their food quite on time, but I got my food about half an hour after they finished. They actually didn't even want to give me a discount for the bad service :(.

Sunrise hotel was just ok. Very average rooms but room service works. Breakfast could be better. Would be good for a three day stay or less with all the basic facilities. Good location with easy access to town and other fun places in the city. I will recommend for people with low budget but still looking for value for money.