Roca Verde by Folias Hotels - Playa del Inglés

Notre séjour dans cet hôtel était excellent. Les réceptionnistes sont top et très à l’écoute. Les 3 piscines sont très bien avec beaucoup de transats. L’hôtel quand à lui est très bien situé, à côté de beaucoup de choses comme la mer, les restaurants, supermarché etc… en bref je recommande

Excellent value for money. Greeted by a lovely receptionist on our first day and there is a very nice and quiet pool area. The hotel is in a fantastic location, and although it is a little worn it’s fantastic for the price.

En un mot, horrible à tous les niveaux. A bannir.

Vi var skuffet da vi kom pga sengetøyet,men vår dyktige kubanske vaskehjelp fikset dyner neste morgen ! Vi klagde på terrassebordet som noen tydeligvis hadde stumpet røyken på! Rett etter fikk vi nytt bord.Vi var fornøyd og har bestilt samme sted med utsikt mot havet

The location is great and the cleaning very good. The staff did every thing they could to make our staying pleasent. The only thing we didn't like was the noise from the renovation they are doing but the hotel will be great when they are done.

La atención del personal muy muy buena y las habitaciones espectaculares y perfecta vista

Tanto la recepcionista de la mañana como el de la tarde, super amables. Se agradece tanta simpatía.

Personnel aimable Logement propre, lavé chaque jour Infrastructure vieillissante mais convenable Alentours bruyants (bars pas loin avec chanteurs tous les jours de la semaine jusque très tard dans la soirée) Peu voir pas d’insonorisation (boules quies à prévoir)

I stayed in this place last year and, despite some problems, I liked it enough to book again in 2024. Unfortunately, it has changed a lot. Before making the booking I called the reception and asked in Spanish to be given a room in a less noisy area than last time. When I arrived, I was given a room in the noisiest part right next to the busy road with passing buses roaring until very late at night. You can only sleep comfortably for a few hours before the roar of the traffic starts again in the early morning. Also the bathroom looks really old with bathtub being painted over INSIDE with white paint, tiles and paint almost falling from the ceiling and walls and some very nasty mould and fungus painted over. What is worst, is the attitude of the receptionists. I asked to be given a different room and I was told buses passing by don't bother the receptionist. I asked him if he ever slept in this place and there was obviously no reply... I was then told to come back the next day, and the other receptionist did not even bother to check if there were any other rooms. All booked up! I also pointed out there were some items missing in the kitchen, to which the receptionist just shrugged her shoulders and said: so what? do you want me to go and buy them for you? This place has changed beyond recognition and I very much regret booking another long stay here. Never again! The conditions are not acceptable for the price you pay and you expect for the staff to be more polite!

Great location, clean tidy rooms with a small kitchen, very friendly staff. A couple of minutes walk to the beach and lots of amenities (shops, restaurants etc) close by. The only thing I could fault was the lack of air con in the room. As we stayed at the end of November this was not too much of a problem, but I would think twice about booking if I were looking to stay in July/August.