Montage Big Sky

Had an amazing stay. Hotel staff was fantastic. If we could do it over again, we might ask for a room. Away form children. We were woken early with kiddos running up and down the hall Love kids so it was fine but sleeping in was nixed

We had such high hopes for our third visit to a Montage property, having had exceptional experiences at two others. Sadly, Montage Big Sky did not meet the standard we’ve come to expect from this brand. The resort itself is undeniably beautiful, and our room was lovely. But the service and professionalism were noticeably lacking. It felt as though no one truly took ownership of the guest experience or the upkeep of the property. One example: we noticed uneaten breakfast left out in a busy common area with one of the best views on the property early in the morning. Shockingly, the same trash remained untouched six hours later. Even four hours after that, while the trash was finally removed, remnants of the breakfast were still left on the table. It was a clear sign of neglect. Housekeeping was inconsistent. Used wine glasses were left uncleaned after 2 housekeeping visits and the turndown service included a laughably small amount of ice—maybe a dozen cubes. The most frustrating moment came with the shuttle service, which is advertised as a convenience for guests. I scheduled a pickup from the town of Big Sky and was assured it would arrive at a specific time. No one showed up. I called the special shuttle number and was routed to the front desk, where staff had no idea I was waiting. After multiple calls and a 40-minute wait, a driver finally arrived—on his way to pick up someone else—and told me they were combining pickups and drop-offs due to being busy. Had I been informed of the delay, I would have happily spent more time in town. Montage Big Sky is a beautiful property, but beauty alone doesn’t justify the high price tag when service is so inconsistent. We left disappointed and questioning whether the Montage brand is truly committed to excellence across all its locations.

The Good: The valets, bell staff, and concierge were outstanding—always friendly and helpful. One server at Backcast deserves special recognition for being attentive and personable. The Disappointing: Coffee Shop: On a Saturday morning at 9 AM, it took over 30 minutes for pre-made breakfast sandwiches. Pool Service: On three separate visits, we were never approached by staff and had to track someone down to order. Drinks took 20+ minutes or never arrived at all. Managers said items would be comped, but this never happened. Inside Bar: Similar delays—servers often absent for 15–20 minutes at a time. We stayed at several properties during our Montana trip, and while this was the most expensive, it was unfortunately the most disappointing. The setting is stunning, but the lack of attentive service was hard to overlook.

Spectacular in every way!

First class experience in a picturesque setting! Every aspect you would expect from a five-star hotel is a 10…the food, the service, the accommodations, and the ambiance, all 10’s!!

This was probably the nicest resort we have ever been to. The property was beautiful and the staff were fantastic. There were many activities for the kids to do and my wife said the gym had everything she needed it to have.

We stayed in the 5 bedroom lodge room and it was AMAZING!! Plenty of room for our party of 9, beautiful view of the mountains and pool area, easy access from elevator. This resort is magnificent! Spa provided us with the best massages we have ever received! Hotel staff was friendly and welcoming and the in-room dining service was prompt and courteous and covered all the details of our requests! Lobby and all community areas were so accommodating and comfortable!

This is the second time we stayed at a Montage resort and it delivered the ultimate experience again. Montage Big Sky was perfection from the time we arrived until our departure. We are so thankful we decided to stay here because the facility, the people, the food, all were top notch. I highly recommend staying at the Montage Big Sky for your next vacation.

Everything about our stay was fantastic! In the heart of the mountains with wild life all around you. Amenities , restaurants , accommodations, concierge, activities all excellent! You will not be disappointed !

We spent the week at the Montage Big Sky and loved it. Excellent resort with five star service and excellent food and drink. We ate at all of the venues and had room service several times and the food was outstanding. Beuatiful resort grounds and I would imagine that the winter ski season would be off the charts fun experience. This five star resort will be in our future travel plans.