Hilton Garden Inn Columbus Easton, Oh

Very clean and comfortable

No complaints

Breakfast

Located near places to eat.

- Pillows were terrible, total of 4 but you would need 8 to make them comfortable. - Indoor pool was FREEZING COLD, indoor pools are normally kept at a warm temp. We looked forward to a relaxing swim after a long day...that did not happen. - No towels at pool side, had to go to front counter to get them. - The cups in the room were all unwrapped with the exception of 1, the packet that contained the sugar and stirrer for coffee was already ripped open. - The sheet on the bed was put on the wrong way so as when you pulled up on it, it pulled the sheet off of your feet. - Found long black hairs on the comforter...which were not ours. - No bar soap in the bathroom for washing your hands. When I asked the room attendant for bar soap, she looked at me and said "no", I do not think she spoke english. - I asked for a "Do Not Disturb Sign" for our door, and again the attendant just looked at us and said only no. Several rooms around us had the signs hanging on the doors though. - Air conditioner sounded like it was on its last legs...may have been the compressor, woke us up several times. - Breakfast was just ok. A breakfast bar would have been better I think. The thing that really turned me off was when I went to get a piece of fruit and as I reached in to get an apple, my hand was swarmed by gnats, this is usually a sign that the fruit had been there for a very long time without being changed out. Potatoes were very salty also.

It was a very unsatified experience

When we arrived at the facility at 645pm, we were net with a line of other customers who had not been checked in and was notified that they had been waiting over an hour to be checked in. We decided to leave and get dinner. We arrived back at the building at 840 to be told our room was still not ready and it was going to be an additional 30-45 minds. It was after 945 before we were given a room.

No towels at pool, pool water cold, too small of pool for for number of guests and size of property, toilet in room clogged, the number of women at bar and roaming around appeared to be prostitutes by way of actions and minimal lingerie style clothing. Guests car was broken into.

The property was clean and conveniently located.

I asked for a 2 bed queen and it was not available as promised when I booked. I was told I would get the room I requested the next day and that did not happen. I requested the linen to be changed and that did not happen nor did we receive clean towels as requested until 1 hour before we checked out.