Epic View Suites

This hotel has been absolutely amazing to say the least. From the beautiful views, to all the friendly staff, it’s been surreal and unforgettable. Everyone was extremely kind and accommodating. Breakfast is amazing and included. We stayed in the Royal suite with Jacuzzi and it was fantastic. The views are unbeatable Words cannot express how wonderful this hotel is and how happy we were with our time here. We can’t wait to come back to Epic View Suites.

We were in the Royal Suite. The view was absolutely breathtaking, best on the island with 180 degrees Caldera view. The bedroom had shutters, great to sleep well and it's quiet. Clean bathroom with a great view too. Nice, firm mattress. The private terrace is lovely and the jacuzzi is heated, perfect temperature, it's bliss. Rafaella at reception was knowledgeable and lovely, always happy to help, so thank you Rafaella :-) . We were lucky enough to be given early check in and late check out, that was very much appreciated, thank you for this. Breakfast is served in the room, so we can eat in front of the caldera view, it's amazing. I'd say 2 things could be improved : -The breakfast was varied and there was a good choice to choose from, but on both mornings, some items were missing and no explanation was given. It's not much but it's about expectations. I understand it's the end of the season so everything may not be available, but just let me know about it. The 2nd day we had no knife for breakfast so it was difficult to spread the butter. -Tap water is not drinkable, we knew this so had bottles, but in that kind of high end establishment, it would be nice to be given at least one bottle to drink on arrival, there is a minibar but you need to pay for it. I think that given the high end prestations of the hotel a bottle of water and free tea/ coffee in the room would be good to have, as all other hotels this level have. Then it'd be absolutely perfect❤️!!!

the view

the breakfast

The property was beautiful and clean. The view on the other hand, it was magnificent and breathtaking!.

good location and friendly staff

we couldn’t leave our room or use the beautiful patio as the winds were so high. I know this is not the fault of the hotel.

it’s really nice and cossg staffs was friendly

everything

The location was absolutely stunning. The staff went out of their way to make sure all our needs were met.

nothing

gorgeously decorated room, clean with epic views of the caldera

slippery surfaces, lack of handrails- Tvs did not work properly- staff friendly, helpful but always under stress so mix ups occurred