Grande Arte Hotel

Just a heads up, there’s no private parking, there’s a car park opposite but you can get a discount if you stay at the hotel. Rooms were very spacious. They also don’t accept any kind of cash except for TL so come prepared. Staff were friendly

Bin was full when we arrived, no shampoo offered. Free coffee sachet & kettle available. No mini bar as advertised

The cafetaria under the hotel was nice in the "La durée style" The staff was friendly.

My brother went to the spa and fitness, it was like a joke...very very bad! He told us he had to pay the entry to the spa but even if it was free he would'nt go back! Our bathroom has an horrible smell og clogged pipeline, toilet. The matrass were smelting the very old stuff. The breakfast area was very old (furniture,...) and the breakfast was basic.

very kind staff

no

The hotel is wonderful, very well positioned, we reached the river (from where you can get on the gondola for a ride) in about 10 minutes on foot. Around the hotel there are pubs, places with cheap and good food, and a Mall where you can shop. Eskisehir is a very beautiful city. The hotel has a swimming pool + spa + massage + sauna + hammam - you can access them all if you pay 500TL per person/1 hour. The hotel also has an agreement with the covered parking (which is right next to the hotel), and which without a discount is really expensive! So after you get the key to the room, ask the reception to give you a ticket for a discount on parking (I paid 300TL for 2 nights: entered the parking lot at 5 pm and left after 2 days at 10 am). Be careful, if you go out for a ride by car in the meantime, you pay extra for parking.

I really wanted to use the pool, so I paid for 1 hour of spa and pool, for 2 people 1000tl. I found that the water in the pool was cold enough that I didn't want to swim anymore. The lady at the reception who collected the money for the services, could have specified that the water in the pool is much colder than body temperature (it wouldn't have been a problem if it was summer, but we wanted to splash around at the end of December, after all that's why we chose this hotel). We would have replaced it with a massage but there was no one left to give it to us So check the service you want before paying. Otherwise only good

yes

Breakfast was good

Instant coffee is not acceptable for this hotel level

Location of the hotel is okay

Wet carpet floor in my room, overheated room in December. I had to open the window all night long. Compared to other Turkish hotels I experienced a bad customer service and bad breakfast variety. Very simple variety of dishes at breakfast left me very unsatisfied.