The Ritz-Carlton, Mexico City

The hotel is a very bold hotel with nothing special in it, rooms are very small, service is not personalized and it’s nothing like the other Ritz hotels I have been to. We arrived and in the room next door there was a body guard sitting outside the room in a chale the whole time which was pretty scary and unusual… Bad atmosphere

Beautiful property, excellent service from the pick up area to the concierge to the bellman to the restaurant to the bar - top notch service. Special thanks to concierge with their assistance with making several reservations to Baltra, Kaito and Hanky Panky. Also Carlotta”s bar - drinks were excellent, they should be on top 50not sure what happened to 50 Mils but Carlotta’s had better drinks than them. My only complaint why did the chef get rid of green ceviche? That was the best ceviche I ever had - please keep staple classic dishes and I missed the margarita with the chapulin salt, i substituted mezcal for tequila but that was an excellent drink. The breakfast was phenomenal, was on par with Sofitel breakfast. The molletes, the emmoladas were delicious, that alone is reason to come back and stay at the hotel. So one thing of interest that I read reviews before staying here is that the water from the shower spills out and the floor can get slippery, we were very careful but last day I forgot to put a towel down and i fell on my knee, there got to be a way to prevent the waterfrom leaking out, housekeeping was pretty good except not that big a deal im pretty sure they were super busy - we had glasses on table in balcony they were there 2 days. Again not a big deal we asked extra hangers got them right away, service is really impeccable. The pool was nice but compared to Sofitel…if they just heated that pool maybe 10 more degrees it would kind make up for it, but I chose Sofitel last time over Ritz and 4 Seasons bc of their pool. However the Sofitel cannot compete with Carlottas it has better drinks, faster service and better bar bites-food. I would definitely recommend staying here. It is a pretty amazing hotel.

El servicio fue increible!!! 100% recomendado

The Best Ritz Carlton I have ever stayed in!

Las instalaciones, la comida y las habitaciones de lujo

Nada

Super amenities, well located

The Ritz Carlton Mexico City is an outstanding hotel that combines modern luxury with impeccable service. The property feels brand new, with beautifully designed, contemporary rooms that are both comfortable and stylish. One of the highlights is the breathtaking view—whether it’s the city skyline or Chapultepec Park, the scenery is simply stunning. The staff goes above and beyond to deliver excellent customer service, making every stay feel personal and memorable. The location is also ideal, right in the heart of the city, providing easy access to top attractions, dining, and cultural experiences. Overall, the Ritz Carlton Mexico City is a perfect blend of modern elegance, comfort, and world-class hospitality. Highly recommended for both leisure and business stays.

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