Holiday Inn Paris CDG Airport by IHG

Overall horrible service. We typically have average to great hotel stays and this was by far the least welcoming experience. We were immediately greeted as if we didn’t belong by both evening staff which included a more senior staff member. Our third bed did not have bedding, the hotel phone didn’t work to contact reception. When we finally contacted someone from a hotel for bedding the response was “we will try”. AC didn’t work. Room was fine otherwise. The next morning we were greeted yet again with rudeness by different staff.

Our bed did not have sheets. At 9pm no one would pick up the phone for housekeeping and the front desk would either not pick up or immediately put me on hold and never come back. I walked down to reception and they told me housekeeping does not work at night and they would have someone deliver sheets. They were more concerned about checking in new clients than helping me. After an hour of waiting I tried calling again and no one picked up. I went to reception again and another person helped me. He did eventually bring the sheets which I had to put on the bed myself.

The room had enough space for 3 people. It was clean and quiet.

Great property near the airport that was clean, quiet, great room service and friendly staff.

Great, but to clarify clearly that it is not the Express Hotel would have been good- it is all a little confusing. And, important to book the hotel Shuttle. This information was nowhere I could find.

We were pleasantly surprised by the high quality and selection of food. The staff was exceedingly helpful. Beware of two things: the airport shuttle operates every 30 minutes and only holds six people, so you need to book ahead. And the drinks are shockingly expensive; gin tonic €17, draft IPA €11.

They advertised having air conditioning then when we arrived at the property they said they had restarted to 23 c and it barely had air flow. We sweated the entire time. It was cooler outside!

Friendly

Excellent airport hotel! From the front desk, to the very comfortable room and the EXTRAORDINARY restaurant…great place.

Clean, close to airport, and staff professional! Also, wonderful breakfast layout with good coffee!! Only two negatives was one poor worker was trying to handle the whole desk in the morning and the airport shuttle doesn’t start until 7:30 so we had to hire taxi to go earlier.